Senior Site Reliability Engineer
Concentrix7 days ago
Remote, WorldwideSenior
Responsibilities
- Partner with architects and planners to ensure platform designs are deployable, secure, observable, supportable, and recoverable in production.
- Assess and document multi-cloud and Kubernetes environments across Azure, GCP, AWS, and GitOps workflows, including dependencies, migration needs, risks, and operational gaps.
- Build, maintain, and enhance cloud infrastructure and shared platform services using infrastructure as code and safe production change practices.
- Operate and improve AKS, GKE, and EKS environments, including networking, identity, upgrades, scalability, availability, recovery, and shared platform capabilities.
- Develop and support repeatable, reviewable, observable, and rollback-friendly GitOps and CI/CD workflows.
- Troubleshoot production issues across cloud, networking, Kubernetes, GitOps, databases, and shared platform layers.
- Reduce operational toil and improve SLOs, alerts, dashboards, runbooks, disaster recovery procedures, and cost controls.
- Complete mandatory training and participate in regularly scheduled 1:1 meetings.
Requirements
- Strong Linux and networking fundamentals with practical knowledge of distributed production systems.
- Hands-on experience in at least one of Azure, GCP, AWS, Kubernetes, infrastructure as code, GitOps, CI/CD, observability, or reliability engineering.
- Ability to build, test, review, and maintain infrastructure automation using Terraform/OpenTofu, Terragrunt, Ansible, Python, Go, shell scripting, or Kubernetes configuration.
- Experience with Git-based workflows, peer review, CI validation, rollback planning, and safe production change management.
- Demonstrated troubleshooting and incident response skills with a structured, risk-aware approach.
- Familiarity with managed Kubernetes platforms such as AKS, GKE, or EKS and shared platform services involving secrets, certificates, private connectivity, messaging, caching, or observability tooling.
- Preferred experience supporting brownfield platform environments, staged migrations, and databases such as MongoDB, PostgreSQL, or MySQL.
- Strong written and verbal English communication skills and the ability to collaborate across global teams and meet privileged production access requirements.
Benefits
- Full-time work-from-home position in Bulgaria.
- Access to career growth opportunities within a global technology and services organization.
- Inclusive workplace supporting employees from diverse backgrounds.
Tech Stack
Categories
Site Reliability
About Concentrix
We’re Concentrix, a Fortune 500® technology and services leader, helping the world's best brands cut through AI hype and create intelligent operations that perform in the real world. We design, build, and run integrated human and AI solutions, harnessing the insight from billions of real-world interactions to help 2000+ of the world’s most complex organizations solve their toughest business challenges. Backed by 20+ years of operational experience and battle tested AI, we’re the Intelligent Transformation Partner that helps clients across every major vertical move from AI ambition to measurable, scalable performance.