FWD

Assistant Manager, AIOps Engineering

FWD
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2 months ago
Kuala Lumpur, MalaysiaStaff+

Responsibilities

  • Collaborate with architects, data scientists, data engineers, and platform teams to design and deliver scalable data and AI solutions.
  • Design, develop, and implement Generative AI and Agentic AI applications with business stakeholders.
  • Operationalize AI/ML models and integrate them into production environments.
  • Design and maintain MLOps pipelines for model training, validation, deployment, monitoring, and lifecycle management.
  • Improve the scalability, reliability, performance, and production readiness of AI/ML and Generative AI solutions.
  • Provide production support, incident investigation, root cause analysis, troubleshooting, and resolution for AI applications, models, and data pipelines.
  • Ensure compliance with data governance, security, privacy, regulatory, and enterprise architecture requirements.
  • Drive automation, platform modernization, performance optimization, and adoption of emerging AI technologies.
  • Maintain technical documentation, operational procedures, and knowledge repositories.
  • Mentor and guide team members while promoting engineering best practices and continuous learning.

Requirements

  • Bachelor's degree in Computer Science, Information Technology, Engineering, Mathematics, or a related discipline.
  • Minimum five years of relevant experience in Data Engineering, MLOps, AI Engineering, or related fields.
  • Proficiency in Python, Spark, and software engineering best practices.
  • Hands-on experience developing and deploying Generative AI, LLM-based, and Agentic AI applications.
  • Strong understanding of machine learning concepts, model development lifecycles, and model deployment practices.
  • Experience with Microsoft Azure and/or AWS, Databricks, modern data platforms, MLOps and DevOps tools, model monitoring, and infrastructure automation.
  • Familiarity with metadata management and AI-assisted development tools such as GitHub Copilot and OpenAI Codex.
  • Knowledge of LLM orchestration, prompt engineering, vector databases, and agent frameworks is highly desirable.
  • Web application development experience and insurance or financial services experience are advantageous.
  • Strong analytical, troubleshooting, communication, presentation, collaboration, ownership, and accountability skills.
FWD

About FWD

10,000+ employees

FWD Group is a pan-Asian life and health insurer that sells protection, savings, and wealth‑management products to consumers across 10 markets. Founded in 2013 and headquartered in Quarry Bay, Hong Kong, it distributes policies via agents, bancassurance partners, and digital channels, serving roughly 40 million customers. FWD Group is listed on the Hong Kong Stock Exchange under ticker 1828.HK.

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