Senior Solution Architect/Solution Consulting Director (Field Service)
InformaticaBase Salary
$150k - $273k/yr
Responsibilities
- Serve as a trusted advisor and hands-on solution architect for complex enterprise Field Service engagements.
- Lead discovery sessions, requirements definition, user-story creation, system architecture, functional design, and business-process documentation.
- Guide customers and colleagues in deploying technologies that increase business value on the Salesforce platform.
- Lead customer expectations, negotiate complex solutions, manage risks, and drive issues through complete resolution.
- Review project and program direction, approaches, and artifacts to keep solutions on track, maintainable, and extendable.
- Lead internal initiatives, contribute to consulting-practice knowledge, and support thought leadership and best practices.
- Communicate and present effectively to technical and business stakeholders through the C-suite.
Requirements
- 10+ years of experience for Senior Solution Architect or 12+ years for Solution Consulting Director.
- Experience leading multiple large enterprise engagements spanning multiple clouds or workstreams as lead Architect within Field Service Management and/or Field Service and Operations.
- Advanced industry knowledge and understanding of Salesforce implementation delivery.
- Expert Salesforce platform configuration and customization experience.
- Expert experience defining system architecture landscapes, identifying gaps, and delivering comprehensive solutions for desired business outcomes.
- Experience with discovery sessions, business requirements, user stories, detailed system and functional designs, process documentation, wireframes, process-flow diagrams, UML, and sequence diagrams.
- Strong presentation, written, verbal communication, listening, problem-solving, and stakeholder-management skills.
- Experience leading customer and partner implementations with multiple workstreams and success as a people leader or manager.
- Preferred: proven high-value business outcomes using an agile approach, customer or partner success stories, relevant Salesforce certifications, and consulting experience.
Benefits
- Benefits include time-off programs, medical, dental, vision, mental-health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program.
- The position is offered as an ongoing application opportunity; specific work-location compensation ranges may vary.
- Salesforce provides reasonable accommodations during the application and recruiting process.
Categories
About Informatica
Informatica (NYSE: INFA), a leader in AI-powered enterprise cloud data management, helps businesses unlock the full value of their data and AI. As data grows in complexity and volume, Informatica’s Intelligent Data Management Cloud™ delivers a complete, end-to-end platform with a suite of industry-leading, integrated solutions to connect, manage and unify data across any cloud, hybrid or multi-cloud environment. Powered by CLAIRE® AI, Informatica’s platform integrates natively with all major cloud providers, data warehouses and analytics tools— giving organizations the freedom of choice, avoiding vendor lock-in and delivering better ROI by enabling access to governed data, simplifying operations and scaling with confidence. Trusted by approximately 5,000 customers in nearly 100 countries—including over 80 of the Fortune 100—Informatica is the backbone of platform-agnostic, cloud data-driven transformation. Informatica. Where data and AI come to life.™ Contact: PR@informatica.com