Forward Deployed Solution Engineer – Applied AI FDE
ServiceNow14 hours ago
Remote, Ireland or Dublin, IrelandStaff+
Responsibilities
- Build production-ready LLM-enabled applications spanning backend logic, data orchestration, vector databases, LLM frameworks, and front-end components.
- Work directly with customers in the field to diagnose problems, design solutions, deploy systems, and iterate in live environments.
- Develop reusable libraries, prompts, scaffolds, SDKs, and documentation for future customer engagements.
- Integrate solutions with legacy systems and deliver resilient, secure, scalable software in end-to-end sprints.
- Provide field-tested feedback to platform and product teams and influence developer experience, tooling, and product strategy.
Requirements
- 10+ years of software engineering experience, including 2+ years building systems in customer-facing or embedded roles.
- Experience designing and implementing AI-native software in production environments.
- Strong backend experience with Python, Node.js, or Java and frontend experience with React or Angular.
- Experience with APIs, machine-learning platforms and tools, LLM frameworks, vector search, context management, distributed systems, latency tuning, and monitoring.
- Familiarity with MLflow, Weights & Biases, LoRA, PEFT, SageMaker, Vertex AI, AzureML, Kubeflow, Airflow, Prefect, TorchServe, Triton, vLLM, SHAP, LIME, pandas, Spark, SQL, LangChain, and Semantic Kernel.
- Experience deploying systems in AWS, Azure, or GCP and working with CI/CD, containers, and infrastructure-as-code.
- Ability to integrate AI into work processes, decision-making, or problem-solving and to contribute to shared SDKs and developer tools.
- Product sensibility focused on user value, MVP iteration, and long-term scale.
- Preferred experience integrating AI into SaaS platforms such as ServiceNow or Salesforce.
- Preferred track record of production deployments in secure, regulated enterprise environments and contributions to developer-experience tooling, frameworks, or reusable AI scaffolds.
- Ability to travel up to 30% for onsite customer engagements.
Benefits
- Flexible or remote work persona in the EMEA region, subject to work-location eligibility.
- Regular employee position.
- Travel of up to 30% is expected for customer engagements.
Tech Stack
AngularApache AirflowApache SparkAWSAzureGoogle Cloud PlatformGraphQLJavaMLflowNode.jsPandasPythonReactSQL
Categories
Forward Deployed
About ServiceNow
ServiceNow builds a cloud platform for enterprise digital workflows, covering IT service management, customer service, HR service delivery, security operations, and operations management, plus tools for custom app development. It sells subscription SaaS to large organizations and public-sector agencies to automate processes and connect data across systems. Founded in 2004 and headquartered in Santa Clara, California, ServiceNow is a public company listed on the NYSE under the ticker NOW.