Forward Deployed Solution Engineer – Applied AI FDE
ServiceNow14 hours ago
Remote, Netherlands or Amsterdam, NetherlandsStaff+
Responsibilities
- Build and deliver production-ready LLM-enabled applications across backend logic, data orchestration, and frontend UI.
- Work onsite or closely with customers to adapt, deploy, debug, and iterate on solutions in live environments.
- Design and implement APIs, orchestration pipelines, vector database integrations, LLM workflows, and UI components.
- Create reusable libraries, prompts, scaffolds, SDKs, and documentation for future customer deployments.
- Influence platform and product strategy through field-tested implementations, tooling, and customer feedback.
- Lead end-to-end implementations while balancing delivery speed, security, resilience, scalability, and user value.
Requirements
- 10+ years of software engineering experience, including 2+ years building systems in customer-facing or embedded roles.
- Proven ability to architect and implement AI-native software in production environments.
- Strong backend experience with Python, Node.js, or Java and frontend experience with React or Angular.
- Experience with APIs, distributed systems debugging, latency tuning, monitoring, shared SDKs, and developer tooling.
- Foundational experience with MLflow, Weights & Biases, LoRA, PEFT, SageMaker, Vertex AI, AzureML, Kubeflow, Airflow, Prefect, TorchServe, Triton, vLLM, SHAP, LIME, pandas, Spark, and SQL.
- Familiarity with LangChain, Semantic Kernel, prompt chaining, vector search, and context management.
- Experience deploying software in AWS, Azure, or GCP using containers, CI/CD, and infrastructure-as-code.
- Ability to travel up to 30% and work effectively with customers in complex, ambiguous enterprise environments.
- Preferred experience integrating AI into ServiceNow or Salesforce, deploying software in secure regulated environments, or contributing to developer-experience tooling and reusable AI scaffolds.
Benefits
- Regular employee position in the EMEA region with a flexible or remote work persona.
- Travel of up to 30% may be required for customer engagements.
Tech Stack
AngularApache AirflowApache SparkAWSAzureGoogle Cloud PlatformGraphQLJavaMLflowNode.jsPandasPythonReactSQL
Categories
Forward Deployed
About ServiceNow
ServiceNow builds a cloud platform for enterprise digital workflows, covering IT service management, customer service, HR service delivery, security operations, and operations management, plus tools for custom app development. It sells subscription SaaS to large organizations and public-sector agencies to automate processes and connect data across systems. Founded in 2004 and headquartered in Santa Clara, California, ServiceNow is a public company listed on the NYSE under the ticker NOW.