4 days ago
Responsibilities
- Provide technical support and relationship management for existing enterprise customers throughout the partner lifecycle.
- Partner with Sales and Solutions teams on pre-sales discussions, solution design, API consultations, product demonstrations, RFPs, and security questionnaires.
- Guide new enterprise customers through API integration, implementation, onboarding, and platform adoption.
- Collaborate with Product and Engineering to translate customer, regulatory, and regional requirements into product improvements and technical specifications.
- Serve as Alpaca’s product and technical subject matter expert for diverse customers and stakeholders.
- Coordinate with local compliance and operations teams, regulators, vendors, and partners.
- Create sales-support materials and documentation for new features and products.
- Track product development timelines and help test and roll out new features to partners.
- Travel as needed to support customers and partners.
Requirements
- Typically 5+ years of experience supporting enterprise or B2B customers in technical, sales engineering, or solutions engineering roles, ideally at API- or SaaS-first companies.
- Strong understanding of REST APIs, SDKs, and software integration workflows, with hands-on experience using APIs, WebSockets, Postman, Grafana, and JSON.
- Ability to explain complex technical concepts clearly and understandably.
- Ability to work independently, manage multiple assignments, drive projects to completion, and maintain close attention to detail.
- Preferred experience includes fintech, capital markets, brokerage, financial APIs, broker-dealers, or securities firms.
- Preferred knowledge includes brokerage, post-trade and settlement operations, regulatory context, FIX, OpenAPI, ReadMe, and technical documentation.
- Experience closing enterprise deals alongside Account Executives is preferred.
- US securities qualifications such as SIE or Series 7, familiarity with Metabase, and Spanish or Portuguese language skills are preferred.
Benefits
- Competitive salary and stock options.
- Health benefits.
- One-time USD $500 new-hire home-office setup allowance.
- USD $150 monthly stipend via a Brex Card.
Tech Stack
GrafanaMetabasePostman
Categories
Solutions Engineering
About Alpaca
Alpaca builds brokerage infrastructure APIs and operates a self-clearing broker-dealer, enabling fintechs, institutions, and developers to embed trading in stocks, ETFs, options, crypto, and fixed income. Its platform includes account opening, clearing, custody, and compliance tooling, with revenue from brokerage and platform fees. Founded in 2017 and headquartered in San Mateo, California, Alpaca serves clients in 40+ countries through its subsidiaries.