1 month ago
United Kingdom (city not specified)Mid Level
Responsibilities
- Support Oracle Analytics customers, engineering teams, and release cycles in pre-production and production environments.
- Participate in a follow-the-sun model providing 24x7 operational support, including on-call, after-hours maintenance, and weekend support as needed.
- Respond to incidents, troubleshoot complex service issues, drive mitigation to completion, and contribute to root-cause analysis and post-incident actions.
- Read, investigate, and safely troubleshoot existing application and service code to diagnose production issues and support remediation.
- Build and improve operational tooling, automation, dashboards, monitoring, runbooks, knowledge documentation, and AI-assisted SRE tools.
- Develop scripts and services for telemetry collection, capacity analysis, patching, remediation, monitoring, and operational reporting.
- Analyze service health, workload patterns, CPU, memory, query activity, and capacity trends to identify reliability and scaling risks.
- Execute patches, hot fixes, upgrades, and maintenance activities.
- Partner with Development, Support, Product Management, and engineering teams to resolve service failures and outages.
- Improve CI/CD processes, deployment practices, operational readiness, and release supportability while following security, compliance, change-management, and operational procedures.
Requirements
- Bachelor’s or master’s degree in Computer Science or Engineering, or equivalent practical experience.
- Experience supporting cloud infrastructure, networking, applications, services, tools, and operational processes.
- Strong understanding of networking and TCP/IP fundamentals, including DNS, HTTP/HTTPS, TLS, load balancing, and service connectivity.
- Linux/Unix system-administration experience troubleshooting processes, memory, CPU, filesystems, and network issues.
- Experience developing, operating, or supporting cloud services and large-scale distributed applications in production.
- Ability to methodically troubleshoot complex technical issues, including investigating existing applications and code.
- Experience creating technical documentation, runbooks, knowledge articles, and operational guides.
- Experience working in agile development and operational environments and collaborating with remote global teams.
- Two to four years of experience operating large-scale, customer-facing web applications or cloud services is preferred.
- Preferred experience includes Oracle Analytics products, Oracle Database, Autonomous Database, MySQL, SQL Server, NoSQL technologies, OCI, AWS, Azure, GCP, Python, Bash, JavaScript/Node.js, Ansible, Java, Codex, Claude Code, Puppet, Chef, Git, Kubernetes, Jira, and Confluence.
Benefits
- Competitive benefits including flexible medical, life insurance, and retirement options.
- Volunteer programs supporting employee community involvement.
- Accessibility assistance and disability accommodations are available throughout the employment process.
Tech Stack
AnsibleAWSAzureBashChefGitGoogle Cloud PlatformJavaJavaScriptKubernetesLinuxMicrosoft SQL ServerMySQLNode.jsOracle DatabasePuppetPython
Categories
Site Reliability
About Oracle
Oracle builds database technology, enterprise applications, and Oracle Cloud Infrastructure for companies and governments. Its business spans cloud subscriptions, software licenses, and support services across ERP, HCM, CX, and industry suites, plus NetSuite. Founded in 1977 and headquartered in Austin, Texas, Oracle is a public company traded on the NYSE and serves global customers migrating and running critical workloads in its cloud.