Application Support Engineering - SRE
Depository Trust & Clearing Corporation (DTCC)10 days ago
USA (city not specified)Mid Level
Responsibilities
- Support mission-critical production applications and ensure availability, stability, performance, and operational readiness.
- Monitor application and platform health, analyze alerts, and identify reliability risks.
- Troubleshoot production issues across Java applications, SQL databases, Linux/Unix environments, messaging platforms, and distributed systems.
- Participate in incident response, root-cause analysis, problem management, and corrective-action implementation.
- Coordinate issue resolution and service improvements across Application Development, Infrastructure, and Production Support teams.
- Support releases, deployments, upgrades, change activities, and production validation.
- Improve monitoring, alerting, dashboards, and observability using Splunk, Grafana, Datadog, or similar tools.
- Automate recurring operational processes to reduce manual effort, improve recovery, and minimize operational toil.
- Develop and maintain runbooks, support procedures, knowledge articles, and troubleshooting documentation.
- Support disaster recovery exercises, resiliency testing, operational controls, and audit-readiness activities.
- Support services across AWS, OpenShift, and containerized environments.
- Participate in rotating shifts and a 24x7 support model with globally distributed teams.
Requirements
- Bachelor’s degree or equivalent experience.
- At least 4 years of experience in Application Support, Production Support, Site Reliability Engineering, DevOps, or related disciplines.
- Hands-on experience supporting enterprise applications in complex, business-critical production environments.
- Strong troubleshooting and log-analysis skills across Java applications, Linux/Unix operating systems, and distributed platforms.
- Working knowledge of SQL for data analysis, production investigation, and issue resolution.
- Experience with monitoring and observability tools such as Splunk, Grafana, Datadog, or similar platforms.
- Experience supporting AWS-based applications and cloud services.
- Familiarity with OpenShift, Kubernetes, Docker, or other container and orchestration technologies.
- Exposure to messaging and event-streaming technologies such as Kafka.
- Experience using ServiceNow or similar IT service management tools for incident, problem, and change management.
- Understanding of SRE principles including reliability, observability, automation, incident prevention, and continuous improvement.
- Exposure to scripting or automation using Python, Shell, Bash, or a similar language.
- Strong analytical, communication, ownership, and problem-solving skills, with the ability to collaborate across distributed teams.
- Ability to work in high-pressure production environments and manage multiple priorities.
- Preferred experience includes high-volume transaction-processing applications, distributed systems, AutoSys or similar scheduling platforms, CI/CD pipelines, Kafka-based applications, event-driven architectures, mainframe environments, application modernization, security fundamentals, and financial services or other regulated industries.
Benefits
- Competitive compensation including base pay and annual incentive.
- Comprehensive health and life insurance and well-being benefits, based on location.
- Pension and retirement benefits.
- Paid time off and personal/family care and other leaves of absence.
- Flexible hybrid work model with 3 days onsite and 2 days remote, including onsite Tuesdays, Wednesdays, and a third team- or employee-specific day.
- Rotating shift and 24x7 support schedule.
Tech Stack
Categories
Site Reliability
About Depository Trust & Clearing Corporation (DTCC)
Depository Trust & Clearing Corporation (DTCC) runs global post-trade market infrastructure, delivering clearing, settlement, securities depository, trade reporting, and data services for broker-dealers, banks, and asset managers. It provides these services through subsidiaries such as DTC, NSCC, FICC, and the Global Trade Repository, with revenue primarily from transaction and service fees. Founded in 1973 and headquartered in Jersey City, NJ, DTCC is industry-owned and privately held, serving markets across multiple regions.