14 days ago
Responsibilities
- Serve as the primary technical owner for partner-led and direct SAP implementation issues and drive them through full resolution.
- Diagnose and resolve ABAP, SAP Basis, BAdI, enhancement, connector, configuration, platform, and customer-code issues across SAP environments.
- Debug ABAP code, dumps, traces, custom enhancements, BAdIs, SAP integrations, and connector behavior.
- Use Postman, SOAP UI, logs, traces, JSON/XML payloads, and API diagnostics to reproduce and document failures.
- Escalate only confirmed product defects with complete reproduction steps, payloads, logs, traces, error codes, and business impact.
- Lead customer- and partner-facing technical discussions and manage expectations for complex or time-sensitive issues.
- Create troubleshooting guides, runbooks, training, and documentation for recurring SAP technical patterns.
- Design and build AI-powered triage agents and integrate AI/LLM capabilities into troubleshooting workflows with safeguards and deterministic fallbacks.
- Provide technical input to product roadmap and prioritization discussions based on implementation trends.
Requirements
- Bachelor’s degree in Computer Science or Engineering, or equivalent practical experience.
- At least 8 years of experience in SAP technical roles with hands-on ABAP development and debugging.
- Proven experience with SAP BTP, CDS views, and the SAP S/4HANA Public Cloud extensibility model, including restricted BAdIs.
- Direct experience integrating SAP ECC and SAP S/4HANA Private Cloud, preferably with third-party, ISV, or middleware connectors.
- Experience debugging live customer or partner environments and interpreting ABAP dumps, traces, enhancement code, and BAdIs.
- Strong client-facing communication skills with enterprise customers and Certified Implementation Partners.
- Hands-on fluency with Postman, SOAP UI, REST/SOAP API testing, JSON/XML payloads, request/response cycles, and error codes.
- Working knowledge of tax calculation, VAT, e-invoicing, and country-specific e-invoicing mandates affecting SAP document flows.
- Ability to work autonomously, manage competing high-priority issues, and drive resolution without defaulting to engineering escalation.
- Demonstrated hands-on applied AI experience improving the speed, quality, or scale of technical work, including explaining tool choices and risk or governance considerations.
- Partner-facing or consulting experience with enterprise, multi-year implementations is preferred.
- Knowledge of Avalara’s SAP connector architecture or FlexMapper, or willingness to learn it, is preferred.
Benefits
- Compensation package, paid time off, paid parental leave, and potential employee bonuses are offered.
- Benefits generally include private medical, life, and disability insurance, varying by location.
- The company supports diversity, equity, and inclusion and offers eight employee-run resource groups with senior leadership and executive sponsorship.
Tech Stack
ABAPPostmanSOAP
Categories
Solutions Engineering
About Avalara
Avalara builds cloud software that automates tax calculation, returns filing, exemption certificate management, and cross-border compliance for businesses, with deep integrations into e-commerce and ERP platforms. Founded in 2004 and headquartered in Durham, North Carolina, it is privately held and owned by Vista Equity Partners. The company sells SaaS subscriptions and managed filing services to help organizations comply with U.S. sales tax and international VAT/GST requirements.