2 months ago
Remote, United KingdomSenior
Responsibilities
- Monitor production availability and take a holistic view of system health.
- Build software and systems to manage platform infrastructure and applications.
- Improve reliability, quality, performance, and time-to-market for software solutions.
- Provide primary operational support and engineering for multiple large distributed applications.
- Gather and analyze operating-system and application metrics for performance tuning and fault finding.
- Partner with development teams on testing and release procedures.
- Participate in system design consulting, platform management, and capacity planning.
- Create sustainable systems and services through automation and platform improvements.
- Balance feature delivery speed and reliability using defined service-level objectives.
- Drive incident response, resolution, and cross-functional communication during outages and critical incidents.
- Conduct blameless postmortems and support continuous reliability improvements.
Requirements
- 3–6 years of working experience in a similar role focused on systems engineering, automation, and reliability.
- Proficiency in at least one programming language such as Python, Go, Java, or C# and experience with Bash or PowerShell scripting.
- Deep understanding of cloud computing platforms, including AWS and services such as EC2, ECS, Lambda, and DynamoDB.
- Experience with infrastructure-as-code tools such as CloudFormation and Terraform.
- Deep understanding of CI/CD concepts and experience with Jenkins, GitLab CI/CD, or CircleCI.
- Strong knowledge of Docker, Kubernetes, and microservices architecture.
- Experience with monitoring and observability tools such as Prometheus, Grafana, ELK stack, and CloudWatch.
- Ability to troubleshoot complex issues in distributed systems.
- Experience with incident management, blameless postmortems, and driving incident response efforts.
- Preferred experience with large Kubernetes clusters and Grafana Observability Suite tools including Loki, Mimir, and Tempo.
- Preferred experience with Splunk, Datadog, PagerDuty, Rundeck, Ansible, Puppet, or Chef.
- Relevant certifications such as AWS Certified DevOps Engineer or Google Cloud Professional DevOps Engineer are advantageous.
- Strong communication, collaboration, prioritization, self-learning, and composure under pressure.
Benefits
- NICE-FLEX hybrid work model with two days in the office and three remote days each week.
- Individual contributor role reporting to the Director of Network Operations.
- Equal opportunity employment.
Tech Stack
Categories
Site Reliability
About NICE
NICE builds cloud contact center platforms, customer analytics, and workforce optimization tools for enterprises and public sector agencies, including public safety recording. Its portfolio includes CXone (CCaaS), digital self-service, interaction recording, RPA, and financial crime and compliance solutions through NICE Actimize. Founded in 1986 and headquartered in Hoboken, New Jersey, NICE is a public company traded on NASDAQ under the ticker NICE, serving customers in 150+ countries.