8 days ago
Budapest, HungaryMid Level
Responsibilities
- Act as the primary customer-facing engineer for EEA engagements and support global customers.
- Manage release delivery, deployment, configuration, upgrades, monitoring, incident management, and ongoing product operations.
- Validate release quality, troubleshoot customer issues, perform root cause analysis, and coordinate fixes with development teams.
- Participate in deployments and integrations across public or private cloud environments and on-premise setups.
- Create runbooks and knowledge base content, improve internal processes, and help reduce repeat incidents and onboarding time.
- Manage customer expectations, communicate updates, escalate complex issues, and collaborate with product management, development, QA, and sales.
- Support and progressively lead engagement projects and more complex customer cases.
Requirements
- Solid working knowledge of Linux and hands-on experience with Kubernetes.
- Familiarity with one or more public or private cloud environments.
- Strong networking fundamentals, including TCP/IP, routing, and load balancing.
- Strong problem-solving, solution-focused, communication, and cross-functional collaboration skills.
- Ability and willingness to learn new technologies and techniques quickly.
- Comfort working under pressure and providing occasional weekend or night support.
Benefits
- Cafeteria fringe benefits, annual bonus, and life-event-related benefits.
- Employee Assistance Program, life and accident insurance, wellbeing initiatives, company share purchase plan, referral bonus, and All You Can Move partner access.
- Internal and external learning programs, technical workshops, conferences, and language courses.
- Hybrid work model under the Home Office Policy in Budapest, Hungary.
- Modern office, laptop, mobile phone, free underground garage parking, bike storage, showers, and lockers.
Tech Stack
Categories
About Ericsson
Ericsson is a publicly traded telecommunications vendor that builds mobile network infrastructure (RAN, core, OSS/BSS), cloud platforms, and managed services for communications providers and enterprises. Founded in 1876 and headquartered in Kista, Stockholm, it supplies 5G systems to operators worldwide and owns Vonage, expanding network APIs and enterprise communications offerings.