Responsibilities
- Lead technical discovery sessions, customer workshops, and executive-level advisory engagements.
- Design scalable, secure, and governed enterprise Slack deployment strategies.
- Architect workspace strategy, provisioning, identity management, security controls, permissions, bots, workflows, and custom integrations.
- Advise customers on Slack APIs, developer frameworks, integration practices, and interoperability with enterprise systems and SaaS platforms.
- Scope, validate, and refine customer solutions while leading complex technical workstreams and implementations.
- Support application customization and automation workflows that improve user experience and productivity.
- Collaborate with Sales, Customer Success, Consultants, System Integrators, Architects, and Product teams.
- Maintain strong billable utilization and contribute implementation feedback, methodologies, deployment frameworks, and best practices.
Requirements
- Experience in consulting, professional services, solutions engineering, or other technical customer-facing roles.
- Experience leading and delivering technical implementation projects in enterprise environments.
- Hands-on proficiency with at least one object-oriented language such as Java, JavaScript, Node.js, or Python.
- Experience with APIs, integrations, automation, and data exchange technologies.
- Ability to scope, define, and manage technical workstreams and customer solutions.
- Understanding of enterprise architecture, SaaS ecosystems, security, and identity management concepts.
- Experience collaborating with Sales, Customer Success, Consultants, and System Integrators.
- Strong written, verbal, presentation, consultative, strategic, and cross-functional collaboration skills.
- Ability to communicate with developers, architects, executives, and end users and navigate technical complexity or organizational change.
Benefits
- Salesforce describes benefits and resources intended to support balance and employee wellbeing.
- Salesforce provides reasonable accommodation support during the application and recruiting process.
Tech Stack
Categories
About Slack
Slack is on a mission to make people's working lives simpler, more pleasant and more productive. It is the productivity platform for customer companies that improves performance by empowering everyone with no-code automation, making search and knowledge sharing seamless, and keeping teams connected and engaged as they move work forward together. As part of Salesforce, Slack is deeply integrated into the Salesforce Customer 360, supercharging productivity across sales, service and marketing teams. To learn more and get started with Slack for free, visit slack.com or connect with us @SlackHQ. Ensuring a diverse and inclusive workplace where we learn from each other is core to Slack’s values. We welcome people of different backgrounds, experiences, abilities and perspectives. We are an equal opportunity employer and a pleasant and supportive place to work. Come do the best work of your life here at Slack.