Senior Advisory Solution Consultant - CRM & Industry Workflows (Technology & Managed Services)
ServiceNow4 days ago
Sydney, AustraliaStaff+
Responsibilities
- Lead CRM pursuits across software, hardware and cloud companies from discovery through technical win.
- Translate customer challenges into ServiceNow transformation strategies for CRM, customer service, field service and related workflows.
- Design and deliver demonstrations, configure demo environments, build lightweight proof-of-concepts, wire integrations and style portal experiences.
- Collaborate with Account Executives, field Solution Consultants, partners, Sales, Executive Sponsors, Product Management and delivery teams.
- Develop solution frameworks, reference architectures, go-to-market plays and reusable pre-sales assets for the technology sector.
- Present at industry events and partner briefings and engage executives including Chief Customer Officers, CIOs and heads of support and customer success.
- Apply AI and automation to workflows, including virtual agents, intelligent routing, process automation and AI-driven insights.
- Mentor and coach Solution Consultants in solution design, storytelling and value articulation.
Requirements
- 10+ years of experience in pre-sales solution consulting, sales engineering or a related technical advisory role.
- Experience focused on customer service, customer success or field service, ideally in the technology sector.
- Understanding of technology-company service and growth models, including support tiers, customer success, renewals, partner and channel models, and managed-services economics.
- Technical foundation sufficient to understand front ends, back ends, APIs and data, build proof-of-concept integrations, troubleshoot failures and work productively with AI-assisted development.
- Proficiency with ServiceNow, particularly CSM, FSM and Sales and Order Management, or equivalent hands-on experience with Salesforce, Dynamics, Zendesk or a similar platform.
- Track record leading complex pursuits end to end, including competitive displacements and executive engagement.
- Experience applying AI and automation to business workflows and analyzing AI-driven insights.
- Strong communication and presentation skills with credibility among technical buyers and executive leaders.
- Experience mentoring other consultants, maintaining pipeline discipline and traveling across Australia as required.
- Experience leveraging or critically evaluating AI in work processes, decision-making or problem-solving.
- Experience in or with a software company, hyperscaler, systems integrator or managed service provider is valuable.
- ServiceNow or related certifications, contact-centre, field-service or CRM-transformation experience, and thought-leadership experience are valuable.
Benefits
- Flexible work persona with distributed-work flexibility and trust; employees may be assigned flexible, remote or required-in-office arrangements based on role and location.
- Regular employee position in the APAC region.
- Growth investment through certifications, mentoring and peer networks.
- Competitive pay with salary, variable incentives and equity.
- Autonomy and collaborative team environment.
- Travel across Australia is required as the role demands.
Categories
Solutions Engineering
About ServiceNow
ServiceNow builds a cloud platform for enterprise digital workflows, covering IT service management, customer service, HR service delivery, security operations, and operations management, plus tools for custom app development. It sells subscription SaaS to large organizations and public-sector agencies to automate processes and connect data across systems. Founded in 2004 and headquartered in Santa Clara, California, ServiceNow is a public company listed on the NYSE under the ticker NOW.