3 months ago
Responsibilities
- Set the technical direction for core agent systems, including automation building, runtime reliability, evaluations, and observability.
- Lead ambiguous backend and full-stack projects that materially advance the product.
- Improve architecture, feedback loops, code reviews, and engineering standards.
- Mentor teammates through pairing sessions, code reviews, and strong engineering practices.
- Transform customer SOPs, decision trees, portal behaviors, and edge cases into robust automations.
- Build systems that draft workflows, test them, detect failures, suggest improvements, and trigger human intervention when needed.
Requirements
- 8+ years of software development experience.
- Experience leading complex backend or platform projects with real production impact.
- Ability to turn ambiguous product goals into clear, executable technical direction.
- Strong systems design experience with distributed systems, databases, APIs, queues, asynchronous workflows, and observability.
- Experience integrating AI tools into development workflows and experimenting with unconventional solutions.
- Ability to mentor and elevate engineers while remaining hands-on with code.
- High agency, strong ownership, and effective prioritization skills.
- Preferred experience with platform, infrastructure, or workflow systems at scale; agentic products or agent-based workflows; LLMs or AI models in production backend systems; event-driven architectures, workflow engines, observability, or runtime reliability; and healthcare operations or revenue cycle management.
Benefits
- Hybrid role based in the San Francisco office.
Categories
About Magical
Magical builds an agentic AI platform that deploys specialized AI agents to execute repetitive, operational workflows for enterprises, with deep use in healthcare areas such as patient access and revenue cycle. The company sells its software and managed deployments to operations teams, integrating with existing systems via APIs. Founded in 2020 and headquartered in San Francisco, Magical is privately held and backed by investors including Greylock, Coatue, Altman Capital, and Lightspeed.