Technical Support Engineer III- Symitar Client Services Engineering (HTML/JavaScript)

1 month ago

Monett, MO, USA +6 moreSenior

Base Salary

$67k - $80k/yr

Responsibilities

Analyze reported customer issues and determine appropriate technical resolutions.
Provide direct technical support for systems-level software and web technologies.
Maintain and update existing code and write new code for enhancements and fixes.
Collaborate with internal teams and report design concerns, reliability issues, and software bugs to engineering.
Create defect records with supporting files and examples and prepare test environments when needed.
Complete Customer Work Requests involving installations, customizations, upgrades, and training.
Train current team members and new associates as needed.

At least 2 years of hands-on programming experience.
Experience building and supporting solutions with HTML and JavaScript.
Client-facing technical support experience with HTML, JavaScript, web services, APIs, and network connectivity.
Strong written and verbal communication, analytical, troubleshooting, and problem-solving skills.
Preferred qualifications include a bachelor’s degree in Computer Science, Information Technology, Business, or a related discipline.
Preferred experience includes Symitar PowerOn, PowerFrame Docs, PL/I, the Symitar Integrated Solutions framework, Google Cloud Platform, Chromium-based development, and service-oriented architecture.

Remote position, with residence required within approximately 70 miles of Allen, TX; Cedar Falls, IA; Louisville, KY; Birmingham, AL; Charlotte, NC; Springfield, MO; Monett, MO; or Lenexa, KS.
Comprehensive benefits supporting associates’ physical, mental, and financial health.
An onsite interview or in-person onboarding may be required regardless of location.
The position is ineligible for immigration sponsorship or support, including H-1B and STEM OPT Training Plans.