Base Salary
$221k - $245k/yr
Responsibilities
- Deliver technical pre-sales support for enterprise prospects and customers, including product, API, and LLM-related guidance.
- Build and present demos, scope use cases, recommend architecture patterns, and provide technical advisory.
- Create and maintain documentation, guides, and FAQs based on recurring pre-sales questions and requirements.
- Develop customer relationships throughout evaluation, validation, and purchasing.
- Gather customer feedback, identify cross-customer themes, and represent the customer voice in product planning.
- Answer initial security and compliance questions, explain standardized collateral, direct customers to relevant resources, and escalate complex requirements.
Requirements
- 8+ years of experience in technical pre-sales or a similar role.
- 4+ years of experience selling to enterprise customers and managing C-level technical and business relationships in complex global organizations.
- Thorough understanding of IT security principles and customer requirements for technical B2B SaaS products.
- Experience providing higher-level security and compliance support.
- Foundational training in programming languages such as Python or JavaScript.
- Experience delivering prototypes of generative AI or traditional ML solutions.
- Knowledge of network and cloud architecture.
- Strong presentation and communication skills, including the ability to explain business and technical topics to senior leaders.
- Ability to own problems end-to-end, learn missing knowledge, collaborate effectively, and support team success.
Benefits
- Hybrid work model requiring 3 days in the office per week in San Francisco or New York.
- Relocation assistance is offered to new employees.
Tech Stack
Categories
About OpenAI
OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. AI is an extremely powerful tool that must be created with safety and human needs at its core. OpenAI is dedicated to putting that alignment of interests first — ahead of profit. To achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. Our investment in diversity, equity, and inclusion is ongoing, executed through a wide range of initiatives, and championed and supported by leadership. At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.