2 months ago
Responsibilities
- Design, build, deploy, and version Amazon Connect Contact Flows.
- Configure and maintain Amazon Connect queues, routing profiles, and hours of operation.
- Develop and integrate Lex bots where applicable.
- Validate IVR behavior under API errors, downstream failures, timeouts, retries, and partial dependency outages.
- Implement fallback paths and customer-friendly error handling.
- Develop and maintain AWS Lambda functions in Node.js or Python to support IVR workflows.
- Build and maintain API endpoints consumed by IVR flows.
- Implement error handling, retry strategies, and structured logging.
- Design and use DynamoDB access patterns for routing state, transfer points, lookups, and stateful interactions.
- Use externalized configuration and managed secrets without hard-coded endpoints, credentials, or environment identifiers.
- Deploy application artifacts through standardized CI/CD pipelines and follow documented deployment runbooks.
- Participate in defect triage and resolution and collaborate with QA and stakeholders before release promotion.
Requirements
- 8+ years of experience.
- Hands-on experience with Amazon Connect, including Contact Flows, queues, routing profiles, and hours of operation.
- Strong AWS serverless development experience with AWS Lambda using Node.js or Python.
- Experience with API integration patterns supporting IVR flows and with DynamoDB.
- Experience building telephony or IVR experiences with failure-safe and degraded-mode handling.
- Experience with secure secrets and configuration management, such as AWS Secrets Manager or Parameter Store.
- Experience delivering applications through standardized CI/CD deployment pipelines.
Benefits
- Hybrid work in New York with 3 days onsite.
- Opportunity to work on digital transformation projects for Fortune 1000 clients.
- Employer is recognized as a Great Place to Work® certified company.
About Brillio
Brillio is a privately held digital engineering and enterprise AI services firm that helps Fortune 1000 companies modernize products, data, and infrastructure. It combines consulting and managed services with an accelerator platform (ADAM) across cloud, AI, data engineering, customer experience, and infrastructure workstreams. Founded in 2014 and headquartered in Dallas, it operates delivery centers across North America, Europe, and Asia, with focus areas that include healthcare and life sciences.