Forward Deployed Solution Engineer – Applied AI FDE
ServiceNow23 hours ago
Base Salary
$176k - $308k/yr
Responsibilities
- Build solution-ready LLM-enabled applications spanning backend logic, data orchestration, and frontend UI.
- Work directly with customers in the field to adapt, deploy, and iterate on solutions in live environments.
- Design and implement production-grade AI-native software, APIs, orchestration pipelines, vector database integrations, and user interfaces.
- Create reusable libraries, prompts, scaffolds, SDKs, and documentation to accelerate future customer engagements.
- Debug distributed systems, optimize latency, implement monitoring, and deliver resilient and secure systems.
- Provide field-tested feedback to platform and product teams and contribute to shared developer tooling and platform strategy.
Requirements
- 8+ years of software engineering experience, including 2+ years building systems in customer-facing or embedded roles.
- Experience designing and implementing AI-native software in production environments.
- Backend experience with Python, Node.js, or Java and frontend experience with React or Angular.
- Experience with REST or GraphQL APIs, LangChain, Semantic Kernel, prompt chaining, vector search, and context management.
- Experience debugging distributed systems, tuning latency, and implementing monitoring.
- Experience deploying in AWS, Azure, or GCP with CI/CD, containers, and infrastructure-as-code.
- Ability to prioritize user value, iterate on MVPs, and balance short-term delivery with long-term scale.
- Ability to travel up to 30% for onsite customer engagements.
- Preferred experience integrating AI into ServiceNow or Salesforce, deploying to secure regulated enterprise environments, or building developer-experience tooling and reusable AI scaffolds.
Benefits
- Base pay of $176,100 - $308,200, plus equity when applicable and variable or incentive compensation.
- Health plans including flexible spending accounts, a 401(k) plan with company match, ESPP, matching donations, flexible time away, and family leave programs.
- Flexible work persona; the role may require up to 30% travel for customer engagements.
- Regular employee position in North America and Canada.
Categories
Forward Deployed
About ServiceNow
ServiceNow builds a cloud platform for enterprise digital workflows, covering IT service management, customer service, HR service delivery, security operations, and operations management, plus tools for custom app development. It sells subscription SaaS to large organizations and public-sector agencies to automate processes and connect data across systems. Founded in 2004 and headquartered in Santa Clara, California, ServiceNow is a public company listed on the NYSE under the ticker NOW.