2 days ago
Melbourne, AustraliaSenior
Responsibilities
- Develop custom SAP Service Cloud objects, fields, scripts, business logic, UI changes, and event handlers from approved specifications.
- Implement routing, SLA, escalation, notification, workflow, rules, and agent UI behavior.
- Build and test SAP BTP Integration Suite/CPI integration flows and REST/OData API calls, including mappings, error handling, and retries.
- Build migration objects and scripts, run trial data loads, and resolve reconciliation issues.
- Develop service reports and data extracts and implement feature-flagged functionality.
- Write unit tests and automated checks, execute system tests, support SIT and UAT, and fix and retest defects.
- Follow peer review, version control, CI/CD, security, vulnerability management, documentation, transport, and knowledge-transfer standards.
Requirements
- At least five years of utilities-sector experience and five to ten years in SAP CX/CRM technical roles.
- At least three years of SAP Service Cloud development or extensibility experience.
- Hands-on experience with scripting or extension logic, custom objects, UI configuration, and API consumption.
- Experience building integrations with SAP BTP Integration Suite/CPI or equivalent middleware using REST/OData.
- Basic understanding of SAP S/4HANA or IS-U integration and data migration concepts.
- Experience supporting SIT and UAT, including defect triage and retesting.
- Preferred qualifications include SAP Service Cloud certification, Australian electricity and gas market experience, CDC, scheduling or field service integration exposure, AWS-based contact-centre tooling, Jira or ADO, Git, GitLab CI/CD, React, TypeScript, and Lambda experience.
Benefits
- Hybrid working and flexible working arrangements.
- Career growth, learning and development opportunities, hackathons, thinktanks, and access to 250,000 courses and external certifications.
- Core and flexible benefits and access to the Celebrate peer recognition portal.
- Professional Employees Award coverage, full statutory entitlements, and standard Superannuation Guarantee.
- Work on a large-scale transformation programme with a diverse global organization.
Tech Stack
Categories
Solutions Engineering
About Capgemini
Capgemini is a global IT services and consulting firm that delivers strategy, cloud, AI, software engineering, and managed services to large enterprises and public-sector clients. Founded in 1967 and headquartered in Paris, it is publicly traded on Euronext Paris and operates in 50+ countries. The group expanded its engineering capabilities by acquiring Altran in 2020, now operating as Capgemini Engineering.