2 days ago
Melbourne, AustraliaSenior
Responsibilities
- Develop SAP Service Cloud custom objects, fields, scripts, business logic, UI changes, and event handlers from approved specifications.
- Implement routing, SLA, escalation, notification, and agent UI behavior using workflows and rules.
- Build and test SAP CPI integration flows and API calls, including mappings, error handling, and retries.
- Build migration objects and scripts, run trial data loads, and resolve reconciliation issues.
- Develop service reports and data extracts, implement feature flags, and test both feature states.
- Write unit tests and automated checks, execute system testing, support SIT and UAT, and fix and retest defects.
- Follow peer review, version control, CI/CD, security, vulnerability remediation, documentation, transport, and knowledge-transfer practices.
- Collaborate with functional, data, testing, and architecture teams while communicating technical trade-offs to clients.
Requirements
- At least five years of utilities-sector experience is mandatory.
- Five to ten years of experience in SAP CX or CRM technical roles, including at least three years of SAP Service Cloud/C4C development or extensibility.
- Hands-on experience with scripting or extension logic, custom objects, UI configuration, and API consumption.
- Experience building integrations using SAP BTP Integration Suite/CPI or equivalent middleware with REST/OData.
- Basic understanding of integration with SAP S/4HANA or IS-U and data migration concepts.
- Experience supporting SIT and UAT, including defect triage and retesting.
- Preferred qualifications include SAP Service Cloud certification, Australian electricity and gas market experience, CDC, scheduling or field service integration exposure, AWS-based contact-centre tooling, Jira/ADO, Git, GitLab CI/CD, React, TypeScript, or Lambda experience.
- Strong client-facing communication, collaboration, structured problem solving, and comfort with ambiguity and shifting scope.
Benefits
- Hybrid working and flexible working arrangements.
- Career growth, learning and development opportunities, hackathons, thinktanks, and access to 250,000 courses and external certifications.
- Core and flexible benefits, a Total Reward package, and access to the Celebrate peer-recognition portal.
- Inclusive workplace focused on work-life balance and bringing your whole self to work.
- The position is covered by the Professional Employees Award with statutory entitlements including the standard Superannuation Guarantee; classification and remuneration depend on experience and qualifications.
Tech Stack
Categories
Solutions Engineering
About Capgemini
Capgemini is a global IT services and consulting firm that delivers strategy, cloud, AI, software engineering, and managed services to large enterprises and public-sector clients. Founded in 1967 and headquartered in Paris, it is publicly traded on Euronext Paris and operates in 50+ countries. The group expanded its engineering capabilities by acquiring Altran in 2020, now operating as Capgemini Engineering.