Technical Architect
Salesforce1 day ago
Mexico City, MexicoSenior
Responsibilities
- Collaborate with customers and implementers to design and implement AI solutions for Field Service scenarios.
- Develop technical requirements and work closely with customers on solution implementation.
- Define customer KPIs and lead business workshops with operations managers.
- Design and run simulation experiments and identify optimization techniques aligned with customer KPIs.
- Use mathematical and AI-based analysis to evaluate scheduling outputs against business objectives.
- Analyze customer data to identify operational bottlenecks and present findings and recommendations.
- Lead technical programs for complex Field Service use cases.
- Develop tools and methodologies that strengthen the technical practice.
- Partner with the product team on product capability advancements and co-innovation.
Requirements
- Bachelor’s degree in a relevant field such as Industrial Engineering, Statistics, Computer Science, Mathematics, or Economics.
- Extensive experience in the Field Service domain.
- At least 3 years of experience in client-facing and leadership roles within global organizations.
- At least 3 years of experience in analytical and problem-solving roles focused on extracting insights from data.
- Experience using data analysis tools.
- Preferred certifications include Salesforce Field Service, Salesforce Admin, Service Cloud, Platform Dev 1, and AI.
- Experience designing and customizing Salesforce solutions using Apex and Flows.
- Experience with generative AI-based tools and familiarity with services, scheduling, or logistics industries are preferred.
- Excellent verbal and written communication, active listening, multitasking, and adaptability skills.
- Willingness to travel approximately 20–30% as required.
Benefits
- Salesforce states that its benefits and resources support balance and personal well-being.
- The role includes an estimated 20–30% travel requirement.
- Salesforce provides reasonable accommodations during the application and recruiting process.
Categories
Solutions Engineering
About Salesforce
Salesforce builds cloud-based customer relationship management software and a broader Customer 360 platform for sales, service, marketing, commerce, and analytics, sold by subscription to businesses and public-sector organizations. Founded in 1999 and headquartered in San Francisco, it trades on the NYSE under the symbol CRM. Its portfolio includes Sales Cloud, Service Cloud, Marketing Cloud, MuleSoft integration, Tableau analytics, and Slack for collaboration, with extensive developer tools and APIs.