Solution Architect
InformaticaResponsibilities
- Lead functional discovery workshops with client sales, service, operations, IT, and compliance stakeholders.
- Own Sales Cloud and Service Cloud target architecture, solution blueprints, data models, visibility, security, and integrations.
- Design Sales Cloud processes including lead and opportunity management, forecasting, CPQ, quotes, territories, and account teams.
- Design Service Cloud processes including case management, Omni-Channel, Knowledge, entitlements, SLAs, Field Service, and Experience Cloud.
- Define implementation and migration approaches, including sequencing, data migration, cutover plans, and go/no-go criteria.
- Manage scope, functional design documentation, UAT, and business sign-off at phase gates.
- Advise clients on best practices, adoption, governance, and platform evolution.
- Contribute to practice playbooks and accelerators and support pre-sales and solutioning.
Requirements
- 8–14 years of experience in CRM and Salesforce consulting.
- At least 5 years of Sales Cloud and/or Service Cloud experience, including two or more end-to-end implementations in a solution design or architecture role.
- At least 3 years of client-facing advisory experience on enterprise transformation programs.
- Proven experience facilitating discovery workshops with senior stakeholders.
- Strong knowledge of Sales Cloud, including leads, opportunities, forecasting, products, pricebooks, quotes, territories, and account teams.
- Strong knowledge of Service Cloud, including cases, Omni-Channel, Knowledge, entitlements, Service Console, and CTI/telephony.
- Knowledge of Salesforce data models, security, visibility models, declarative automation, and Apex/LWC capabilities.
- Awareness of REST/SOAP APIs, MuleSoft, middleware, and functional data migration strategy.
- Executive-level documentation, workshop facilitation, and Agile delivery experience.
- Required certifications: Salesforce Administrator, Sales Cloud Consultant, and Service Cloud Consultant.
- Preferred experience with CPQ/Revenue Cloud, Field Service, Experience Cloud, Digital Engagement, Data Cloud, Agentforce, Einstein/AI capabilities, and CRM migrations.
- Preferred certifications: Application Architect, Data Cloud Consultant, AI Associate, and Platform App Builder.
- Industry experience in Financial Services, Retail, Telecom, or Manufacturing is preferred.
Benefits
- Salesforce offers benefits and resources intended to support balance and employee wellbeing.
- The role is based in Mexico City (CDMX), Mexico.
- Salesforce provides reasonable accommodation support during the application and recruiting process.
Tech Stack
Categories
About Informatica
Informatica (NYSE: INFA), a leader in AI-powered enterprise cloud data management, helps businesses unlock the full value of their data and AI. As data grows in complexity and volume, Informatica’s Intelligent Data Management Cloud™ delivers a complete, end-to-end platform with a suite of industry-leading, integrated solutions to connect, manage and unify data across any cloud, hybrid or multi-cloud environment. Powered by CLAIRE® AI, Informatica’s platform integrates natively with all major cloud providers, data warehouses and analytics tools— giving organizations the freedom of choice, avoiding vendor lock-in and delivering better ROI by enabling access to governed data, simplifying operations and scaling with confidence. Trusted by approximately 5,000 customers in nearly 100 countries—including over 80 of the Fortune 100—Informatica is the backbone of platform-agnostic, cloud data-driven transformation. Informatica. Where data and AI come to life.™ Contact: PR@informatica.com