Senior Technical Consultant
InformaticaResponsibilities
- Configure and build Sales Cloud and Service Cloud capabilities for sales, service, case management, omnichannel support, knowledge, and related workflows.
- Build declarative automation and customizations using Flow, Process Builder migration, validation rules, approval processes, Apex, SOQL, and LWC or Aura.
- Execute data migrations using Data Loader, Data Import Wizard, and ETL tools.
- Configure Salesforce security and access models, including profiles, permission sets, roles, sharing rules, and field-level security.
- Design and configure integrations with ERP, telephony, marketing, and other external systems using REST, SOAP, Platform Events, and MuleSoft.
- Create and execute unit, integration, UAT-support, and data-validation test plans before cutover and go-live.
- Perform code reviews, document configurations and technical decisions, identify technical risks, and mentor junior consultants.
- Participate in discovery workshops and client validation sessions under the direction of a technical architect.
Requirements
- 5+ years of Salesforce experience, including 3+ years working directly with Sales Cloud and/or Service Cloud.
- Strong hands-on experience with Sales Cloud or Service Cloud, Flow, declarative automation, Apex, SOQL, LWC or Aura, Salesforce data and security models, and large-volume data migration.
- Experience with REST or SOAP API integrations, middleware, CRM migration or implementation projects, and client-facing delivery teams.
- Familiarity with Git, SFDX, CI/CD, sandboxes, and Salesforce deployment strategies.
- Experience mentoring or guiding other consultants.
- Preferred Salesforce certifications include Salesforce Administrator, Platform App Builder, Platform Developer I, Sales Cloud Consultant, and Service Cloud Consultant; Platform Developer II, Integration Architecture Designer, and Data Architect are preferred.
- Preferred experience includes Siebel, Microsoft Dynamics, SAP CRM, Oracle, CPQ, Experience Cloud, Field Service, Revenue Cloud, Salesforce Data Cloud, Agentforce, Einstein, Informatica, Talend, MuleSoft, Azure Data Factory, and telephony or CTI integrations.
- Experience in Agile or Scrum delivery environments is preferred.
Benefits
- Salesforce states that its benefits and resources support employee balance and wellbeing.
- The role is located in Mexico City, Mexico.
- Salesforce provides reasonable accommodation support during the application or recruiting process.
Tech Stack
Categories
About Informatica
Informatica (NYSE: INFA), a leader in AI-powered enterprise cloud data management, helps businesses unlock the full value of their data and AI. As data grows in complexity and volume, Informatica’s Intelligent Data Management Cloud™ delivers a complete, end-to-end platform with a suite of industry-leading, integrated solutions to connect, manage and unify data across any cloud, hybrid or multi-cloud environment. Powered by CLAIRE® AI, Informatica’s platform integrates natively with all major cloud providers, data warehouses and analytics tools— giving organizations the freedom of choice, avoiding vendor lock-in and delivering better ROI by enabling access to governed data, simplifying operations and scaling with confidence. Trusted by approximately 5,000 customers in nearly 100 countries—including over 80 of the Fortune 100—Informatica is the backbone of platform-agnostic, cloud data-driven transformation. Informatica. Where data and AI come to life.™ Contact: PR@informatica.com