Base Salary
$102k - $219k/yr
Responsibilities
- Provide on-call coverage for incidents across Power BI, Fabric, Power Query Online, Gateway, and connectors.
- Investigate incidents, assess severity, route issues to owning engineering teams, and improve first-time mitigation and time-to-triage.
- Build AI-driven agents that triage ICM alerts using deployments, feature flags, known issues, troubleshooting guides, and historical patterns.
- Automate incident summaries, customer communication drafts, postmortems, reporting, and incident lifecycle workflows.
- Configure and extend ICM routing rules and intelligent classification systems.
- Analyze incident patterns, propose new troubleshooting guides, and drive systemic improvements across CDI services.
- Partner across the CDI organization and expand into adjacent engineering products as automation matures.
- Participate in an on-call rotation with multi-timezone coverage.
Requirements
- Bachelor’s degree in computer science or a related technical field and 2+ years of technical engineering experience coding in languages including C, C++, C#, Java, JavaScript, or Python, or equivalent experience.
- Ability to pass Microsoft Cloud background checks upon hire or transfer and every two years thereafter.
- Preferred: experience building AI/ML-driven automation, agents, or intelligent workflows using LLMs, Copilot extensibility, MCP servers, or agentic frameworks.
- Preferred: familiarity with live-site ecosystem management, log traversal, incident management, telemetry analysis, and diagnostic workflows.
- Preferred: experience with Azure, Power BI, and Fabric services.
- Preferred: experience authoring Troubleshooting Guides and analyzing incident patterns.
- Preferred: understanding of SLA management, customer communications, and cloud-service escalation workflows.
- Preferred: comfort collaborating across geographically distributed teams and contributing to a multi-timezone on-call rotation.
Benefits
- The role may be eligible for benefits and other compensation.
- The position requires Microsoft Cloud background screening upon hire or transfer and every two years thereafter.
- Applications are accepted on an ongoing basis until the position is filled, with the position open for a minimum of five days.
Tech Stack
Categories
About Microsoft
Every company has a mission. What's ours? To empower every person and every organization to achieve more. We believe technology can and should be a force for good and that meaningful innovation contributes to a brighter world in the future and today. Our culture doesn’t just encourage curiosity; it embraces it. Each day we make progress together by showing up as our authentic selves. We show up with a learn-it-all mentality. We show up cheering on others, knowing their success doesn't diminish our own. We show up every day open to learning our own biases, changing our behavior, and inviting in differences. Because impact matters. Microsoft operates in 190 countries and is made up of approximately 228,000 passionate employees worldwide.