Solution Engineer – Consumer Services
Eli Lilly and Company2 days ago
Indianapolis, IN, USAEntry Level
Base Salary
$66k - $154k/yr
Responsibilities
- Design, build, and maintain a scalable Salesforce-based CRM ecosystem for Consumer Services.
- Translate complex requirements and patient-support workflows into user-centered technical solutions.
- Ensure data integrity and seamless integration across platforms.
- Troubleshoot issues, resolve incidents, and implement change requests to maintain system stability and performance.
- Document solution architecture, code, configurations, and integration points.
- Collaborate with Patient Services and cross-functional Technology teams throughout Alpha, Beta, Release, and ongoing operations.
- Monitor platform innovations, industry trends, and emerging technologies to continuously improve system capabilities.
Requirements
- Bachelor’s degree in Computer Science, Information Technology, or a related technical field plus at least one year of software engineering, systems development, or enterprise SaaS technical-support experience; alternatively, a high school diploma/GED plus at least seven years of IT technical experience.
- Strong problem-solving, analytical, communication, learning-agility, collaboration, and ambiguity-management skills.
- Experience with Salesforce and/or Salesforce certifications, especially Data 360 and Life Sciences Cloud, is highly desirable.
- Experience developing or supporting SaaS applications in large organizations, particularly customer engagement or support platforms.
- Experience with system integrations, APIs, and data across cloud platforms such as AWS or Azure.
- Understanding of the technical, ethical, and user-experience considerations of generative AI systems and models.
- Familiarity with Electronic Medical Records (EMR).
- Knowledge of Agile frameworks such as Scrum or SAFe and tools such as Jira.
- Must be authorized to work full-time in the United States; Lilly will not sponsor work authorization or visas for this role.
Benefits
- Anticipated base wage of $66,000-$154,000 annually, plus eligibility for a company bonus.
- Comprehensive benefits may include a 401(k), pension, vacation, medical, dental, vision, prescription drug, flexible spending, life insurance, leave, and well-being benefits.
- Additional well-being offerings include employee assistance, fitness benefits, employee clubs, and activities.
- Full-time position with work authorization required in the United States and no visa sponsorship.
About Eli Lilly and Company
Eli Lilly and Company researches, develops, manufactures, and markets prescription medicines and biologics for patients, sold through healthcare providers, pharmacies, and payers. Core therapeutic areas include diabetes, oncology, immunology, neuroscience, and obesity. Founded in 1876 and headquartered in Indianapolis, it is a public company (NYSE: LLY) with global operations and is building a new advanced manufacturing site for gene therapy and other modalities in Lebanon, Indiana.