Lead Solutions Architect, Edwin AI
LogicMonitor4 hours ago
Sydney, AustraliaStaff+
Responsibilities
- Lead complex or strategic Edwin implementations for enterprise and high-value customers.
- Design advanced Edwin solutions coordinating with Envision, ITSM workflows, third-party observability sources, FDE support, partners, and core Professional Services or Project Management ownership.
- Own architecture for event ingestion, alert correlation, enrichment, investigation, incident creation, ticket routing, escalation, remediation, and value reporting.
- Design and validate integrations across ITSM, monitoring, observability, APM, ITOM, analytics, and workflow platforms.
- Translate customer operating models into scalable ITOps workflows covering events, alerts, incidents, tickets, changes, escalations, and remediation actions.
- Support strategic pre-sales opportunities by validating technical feasibility, scope, risks, value outcomes, and customer expectations.
- Serve as a regional or domain Edwin subject-matter expert and support Professional Services, Solutions Engineering, Support, Customer Success, and partner teams.
- Mentor Solutions Architects and create reusable delivery templates, architecture patterns, workflow diagrams, troubleshooting guides, and implementation playbooks.
- Provide structured implementation feedback to Product and Engineering about product gaps, integration limitations, roadmap needs, and field risks.
Requirements
- 6+ years of experience in Solutions Architecture, Professional Services, implementation consulting, enterprise SaaS delivery, technical architecture, or advanced customer engineering.
- Strong knowledge of service delivery, observability and monitoring handoff points, data flows, ITSM workflows, third-party observability sources, and customer operations ecosystems.
- Deep working experience with ServiceNow, Freshservice, and ConnectWise.
- Experience designing integrations across multiple monitoring, observability, APM, ITOM, analytics, and workflow platforms.
- Advanced ability to translate operational tasks and events into ITOps workflows, including correlation, enrichment, routing, escalation, incident lifecycle design, and operational handoffs.
- Experience leading complex customer design sessions and mentoring technical peers.
- Ability to work cross-functionally with Sales, Solutions Engineering, Professional Services, Product, Engineering, Support, Customer Success, and partners.
- Strong written and verbal communication skills.
Benefits
- The position is located in Sydney, Australia, with work coordinated through a Center of Energy to support productivity and collaboration.
- The employer offers an inclusive workplace and reasonable accommodation support for candidates who need it.
Tech Stack
DatadogSplunk
Categories
Solutions Engineering
About LogicMonitor
LogicMonitor provides an AI-first observability and IT infrastructure monitoring platform delivered as SaaS for enterprises and managed service providers. It unifies monitoring across data centers and public clouds (AWS, Azure, GCP), networks, servers, databases, virtualization, and logs, with alerting, dashboards, and incident workflows sold by subscription. Founded in 2007 and headquartered in Santa Barbara, California, LogicMonitor is privately held and owned by Vista Equity Partners.