1 day ago
Remote, TurkeyMid Level
Responsibilities
- Troubleshoot complex issues impacting internal and external customers.
- Develop an internal SaaS application providing critical customer data to CSE, CSM, TAM, Sales, and Finance teams.
- Provide technical support for Product and Engineering teams.
- Serve as Incident Manager and coordinate rapid issue resolution.
- Collaborate with internal stakeholders to resolve support inquiries.
- Monitor alerts and on-call channels and participate in an on-call rotation after the first six months of onboarding.
- Join ongoing technical issues or discussions to expedite resolution.
Requirements
- Strong SQL skills and experience working with complex schemas and NoSQL databases such as MongoDB and Cassandra.
- Programming experience in Java, Python, or Go.
- Experience with logging solutions such as Datadog or ELK.
- Working knowledge of APIs and SDKs.
- Comfort using AI-assisted tools, coding assistants, and LLM-based agents for troubleshooting, coding, data queries, and investigations.
- Preferred experience administering Mac, Linux, and Windows devices.
- Preferred experience with Microsoft Active Directory or Apple MDM.
- Knowledge of RADIUS and LDAP is a plus.
- Strong written and verbal communication skills for coordinating incidents and explaining impact.
- Ability to work collaboratively in an Agile, interrupt-driven environment.
- Fluent spoken and written English; candidates must be located in and authorized to work in Türkiye.
Benefits
- Remote-first work arrangement within Türkiye.
- Participation in an on-call rotation, with shifts expected after the first six months of onboarding.
- Opportunity to work with teams across more than 15 countries in a collaborative SaaS environment.
- Equal opportunity employment and a supportive environment focused on professional growth.
About JumpCloud
JumpCloud builds a unified open directory and IT management platform for organizations to manage user identities, devices, and access across Windows, macOS, Linux, and cloud resources. Its SaaS suite covers single sign-on, multi-factor authentication, Cloud RADIUS, LDAP/Active Directory integration, and server/device management for IT teams. Founded in 2012 and headquartered in Louisville, Colorado, the privately held company serves customers worldwide.