Nebius

Automation Engineer (Customer Service)

Nebius
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4 hours ago
Remote, EMEAMid Level

Responsibilities

  • Build agents and scripts to automate quota request processing.
  • Develop self-service flows for billing and data-subject-request activities, including payment updates, account deletion, marketing opt-out, and invoice retrieval.
  • Build and maintain LLM-powered agents for complex support tickets.
  • Develop N8N workflows for customer notifications and event-driven processes.
  • Integrate solutions with Jira API, billing API, and internal Nebius systems.
  • Contribute to planned cluster operations tooling using Terraform and runbooks.
  • Maintain and improve automation as ticket volumes grow.

Requirements

  • At least 3 years of software engineering experience focused on automation, backend development, or system integrations.
  • Strong Python skills.
  • Hands-on experience with REST APIs and external-system integration.
  • Practical experience with LLM APIs or building AI agents.
  • Understanding of reliable and maintainable automation systems.
  • Working proficiency in English.
  • Preferred qualifications include experience with N8N, Temporal, Jira API or other ticketing systems, Terraform or cloud infrastructure, Kubernetes and containerization, and support engineering.

Benefits

  • Competitive compensation.
  • Career growth and learning opportunities.
  • Flexibility and ownership.
  • Collaborative and innovative culture.
  • Opportunity to work on impactful AI projects.
  • International environment and talented teams.
Nebius

About Nebius

1,001-5,000 employees

Nebius builds a full-stack AI cloud offering GPU compute, storage, and tools for training and deploying ML models for startups, enterprises, and research labs. It sells consumption-based cloud infrastructure (IaaS/PaaS) and managed services tailored to generative AI workloads, including large-scale model training and inference. The company is headquartered in Amsterdam and operates as an independent provider.

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