14 hours ago
Manila, PhilippinesMid Level
Responsibilities
- Investigate and resolve issues across multiple components of critical business systems.
- Provide expert application support and troubleshoot enterprise-level software issues.
- Analyze logs and system data to identify root causes and implement effective solutions.
- Coordinate with stakeholders and multiple teams to prioritize and address system issues.
- Monitor system performance and recommend improvements to prevent future disruptions.
- Act as a subject matter expert, contribute to team decisions, and provide solutions across teams.
- Facilitate knowledge sharing and mentor team members.
Requirements
- At least 3 years of experience with Ivalua is required.
- Expert proficiency in Ivalua.
- Strong understanding of software troubleshooting and root cause analysis.
- Experience managing and supporting enterprise-level applications.
- Familiarity with integration points and workflows in complex software ecosystems.
- Ability to analyze logs and system data to resolve issues efficiently.
- Excellent communication skills for working with technical and non-technical stakeholders.
Benefits
- Position based at the Manila office.
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About Accenture
Accenture is a global professional services firm providing management consulting, systems integration and technology, cybersecurity, and business process outsourcing for enterprises and governments. It operates a services-driven model delivering projects and managed services, often with major cloud and software partners, across industries worldwide. Headquartered in Dublin and publicly traded on the NYSE (ACN), it originated as Andersen Consulting and adopted the Accenture name in 2001.