Lead Implementation Support Engineer, Manufacturing Information Systems - Ciudad Juarez
Vistaprint27 days ago
Remote, MexicoStaff+
Responsibilities
- Provide technical leadership for customer and manufacturing site implementations.
- Lead deployment, configuration, testing, rollout, and stabilization of UI-based manufacturing applications.
- Guide engineers in configuring workflows, operator UIs, business rules, integrations, roles, permissions, and application settings.
- Resolve complex or high-risk implementation issues as the highest technical escalation point and partner with Engineering on product defects.
- Establish implementation standards, patterns, and best practices.
- Partner with Manufacturing Operations, IT, Product, and Engineering to translate production requirements into solutions.
- Validate functionality and troubleshoot configuration, deployment, and production issues.
- Monitor implementation milestones, identify risks, and ensure timely delivery.
- Create and maintain implementation documentation, SOPs, configuration guides, and knowledge resources.
- Train end users and manufacturing supervisors.
- Improve implementation processes, application usability, and customer experience, and provide feedback to Product and Engineering.
Requirements
- 6+ years of experience in application implementation, technical support, software deployment, or systems engineering.
- Experience configuring enterprise or web-based applications.
- Understanding of client-server architecture and REST APIs.
- Familiarity with AWS and version control tools such as Git.
- Basic SQL knowledge for data validation and troubleshooting.
- Familiarity with Windows and Linux environments.
- Excellent communication and stakeholder management abilities.
- Ability to work with cross-functional technical and business teams.
- Willingness to travel to manufacturing sites as required.
- Preferred: bachelor's degree in Computer Science, Information Technology, Electronics, Industrial Engineering, or a related field.
- Preferred: experience with Manufacturing Systems, Factory Automation, or Industrial Software.
- Preferred: experience with Agile/Scrum methodologies and ticketing tools such as Jira or Zendesk.
Benefits
- Remote-first operating model and flexibility to work from home.
- Access to collaboration spaces for in-person teamwork.
- Autonomy to choose programming languages and technologies within team-defined roadmaps.
- Opportunity to work with a distributed team across more than 15 countries and 30 US states.
- Travel to manufacturing sites as required.
About Vistaprint
Vistaprint is an e-commerce provider of custom printing and marketing products—business cards, signage, apparel, and promotional items—for small businesses and consumers. It operates its own design tools and manufacturing network, and sells directly online. Founded in 1995 and headquartered in Waltham, Massachusetts, Vistaprint is part of Cimpress (NASDAQ: CMPR), whose mass-customization businesses collectively serve over 17 million customers worldwide.