CRM Solutions Architect
Nelnet, Inc.20 hours ago
Remote, United States or Centennial, CO, USAStaff+
Base Salary
$130k - $150k/yr
Responsibilities
- Lead complex CRM solution design initiatives for sales, marketing, service, and customer experience functions.
- Design end-to-end CRM architecture, including data models and integrations with ERP, servicing platforms, data warehouses, and third-party applications.
- Consult with internal stakeholders and external implementation partners to translate business needs into CRM solutions.
- Establish and champion the CRM technology roadmap, including adoption of automation and AI-driven platform capabilities.
- Provide technical direction, training, and mentoring to CRM developers, administrators, and architects.
- Develop and champion CRM architecture best practices, governance, standards, data management, and security practices.
- Provide technical oversight to ensure CRM solutions align with enterprise technology direction and data governance standards.
- Monitor CRM platform advancements and propose strategies for adopting new capabilities.
Requirements
- Bachelor’s degree in Computer Science, Information Systems, or commensurate experience.
- At least 10 years of experience in software development or CRM systems implementation, including complex solution delivery.
- Five to seven years of experience as a technical architect leading design initiatives for large-scale CRM solutions.
- Deep expertise in CRM platforms, data modeling, relational databases, CRM data architecture, and platform integrations.
- Working knowledge of the network, server, and/or cloud infrastructure used to host CRM platforms.
- Strong communication, business acumen, technical leadership, and stakeholder consulting abilities.
Benefits
- Annual compensation range is $130,000–$150,000 depending on experience.
- Benefits include medical, dental, vision, HSA and FSA, earned time off, 401(k) and student loan repayment, life and AD&D insurance, employee assistance, employee stock purchase, tuition reimbursement, incentive pay, short- and long-term disability, and wellness programs.
- The employer is an equal opportunity employer and provides reasonable accommodations for qualified individuals with disabilities.
- The position does not provide visa sponsorship; candidates must already be authorized to work in the United States without current or future sponsorship.
Categories
Solutions Engineering
About Nelnet, Inc.
Nelnet, Inc. is a publicly traded financial services and education technology company that serves students, families, schools, and government agencies through loan servicing, refinancing, and payment solutions. Founded in 1996 and headquartered in Lincoln, Nebraska, it also operates Nelnet Bank and multiple service divisions. Its Nelnet Business Services unit provides payment technology and education services to over 1,200 higher education institutions and nearly 12,000 K–12 schools.