Founding Forward Deployed Engineer

6 months ago

Responsibilities

Lead technical discovery with carrier IT, operations, and executive teams and design customer-specific proof-of-concept configurations.
Run tailored demos, scope pilots, define success metrics, build ROI models, and troubleshoot pilot issues with engineering.
Travel to customer sites, embed with operations teams, conduct workflow discovery, and prototype solutions on-site when needed.
Support technical sales through RFPs, security questionnaires, architecture deep-dives, proposals, integration plans, and implementation timelines.
Scope APIs, webhooks, and data pipeline integrations; support data mapping, configuration, testing, deployment, and go-live.
Train customer teams on configuration, agent tuning, and performance monitoring.
Document customer requirements and edge cases to inform the product roadmap and establish the forward deployed function.

2 to 5 years of experience as a software engineer or full stack engineer, ideally at a high-growth B2B company.
Experience building and shipping real products end to end rather than only scripts or one-off integrations.
Strong foundation in full stack development, APIs, webhooks, and system architecture.
Willingness to engage directly with customers and flex across engineering, product, and sales.
Ability to work independently in ambiguous, fast-moving environments and travel to customer sites.
Preferred experience deploying AI/ML products or other complex technical systems in production.
Preferred background in logistics, trucking, fleet operations, or adjacent industries.
Prior solutions engineering, implementation engineering, or forward deployed engineering experience is preferred.
Experience with enterprise integrations, ETL pipelines, or middleware platforms is preferred.
Startup experience and scripting or automation skills, including Python and SQL, are preferred.

San Francisco preferred with in-person work when not traveling.
Travel to customer sites roughly once a month for one to two days, up to 25% in steady state.
Path to leadership as the forward deployed function scales.
Opportunity to work hands-on with agentic AI technology in production environments and receive direct customer feedback.