8 months ago
Responsibilities
- Lead end-to-end implementation and integration of Factory’s platform into customer engineering environments.
- Partner directly with customer teams to design optimized workflows and support successful long-term partnerships.
- Serve as the CEO’s primary technical lead on customer engagements, including on-site work, product adoption, and complex engineering problem-solving.
- Lead special engineering projects that expand product capabilities and influence the product roadmap.
- Integrate new systems, troubleshoot and fix critical issues in diverse codebases, and develop tailored solutions for customers.
- Create tooling and documentation to support customer growth at scale.
- Collaborate with Product, Engineering, Sales, and Operations to translate customer feedback into product improvements.
- Stay current on software development practices, tools, and technologies related to automation and AI in engineering.
Requirements
- 2–3 years of experience, preferably at an innovative AI or software engineering company.
- Ability to quickly learn new technologies, programming languages, and software development practices, with the ability to modify code across different parts of the codebase.
- Strong problem-solving skills, including diagnosing, debugging, and resolving technical challenges in customer-facing roles.
- Excellent communication and interpersonal skills with experience collaborating with technical and non-technical stakeholders.
- Motivation, proactivity, adaptability, and a continuous-learning mindset suited to a fast-paced startup environment.
Benefits
- The team works in the office five days a week in San Francisco, within walking distance of Caltrain.
- The role offers direct exposure to the CEO, customer engagements, product strategy, engineering, customer success, and go-to-market.
Categories
Forward Deployed
About Factory
Factory builds AI agents, called Droids, that bring autonomy to software engineering by automating development workflows for modern engineering organizations. It sells enterprise software and services to help teams evaluate, adopt, and operate these agents within existing tooling and processes. The company is headquartered in San Francisco and is backed by investors including Sequoia Capital and Lux Capital.