7 months ago
Responsibilities
- Lead end-to-end implementation and integration of Factory’s platform into customer engineering environments.
- Partner directly with customer teams to design optimized workflows and support successful long-term partnerships.
- Serve as the CEO’s primary technical lead on customer engagements, including on-site work, product adoption, and complex engineering problem-solving.
- Lead special engineering projects that expand product capabilities and influence the product roadmap.
- Integrate new systems, troubleshoot and fix critical issues in diverse codebases, and develop tailored solutions for customers.
- Create tooling and documentation to support customer growth at scale.
- Collaborate with Product, Engineering, Sales, and Operations to translate customer feedback into product improvements.
- Stay current on software development practices, tools, and technologies related to automation and AI in engineering.
Requirements
- 2–3 years of experience, preferably at an innovative AI or software engineering company.
- Ability to quickly learn new technologies, programming languages, and software development practices, with the ability to modify code across different parts of the codebase.
- Strong problem-solving skills, including diagnosing, debugging, and resolving technical challenges in customer-facing roles.
- Excellent communication and interpersonal skills with experience collaborating with technical and non-technical stakeholders.
- Motivation, proactivity, adaptability, and a continuous-learning mindset suited to a fast-paced startup environment.
Benefits
- The team works in the office five days a week in San Francisco, within walking distance of Caltrain.
- The role offers direct exposure to the CEO, customer engagements, product strategy, engineering, customer success, and go-to-market.
Categories
Forward Deployed
About Factory
Factory is an AI research lab, bringing autonomy to software engineering with Droids.