ServiceNow Lead Software Engineer
Ecolab Inc.3 days ago
Bengaluru, IndiaStaff+
Responsibilities
- Lead the design, development, customization, and implementation of enterprise ServiceNow portals.
- Develop Service Portal pages, widgets, themes, layouts, menus, branding, and reusable responsive components.
- Build client-side and server-side scripts using Client Scripts, UI Policies, UI Actions, Business Rules, Script Includes, Glide APIs, and Data Policies.
- Implement REST/SOAP integrations using IntegrationHub, MID Server, and other ServiceNow integration capabilities.
- Translate business requirements and UX designs into responsive, accessible, and user-friendly portal experiences.
- Lead technical design discussions, contribute to architecture and technical documentation, and review code and solution designs.
- Provide technical direction, task-level guidance, knowledge sharing, and mentoring to ServiceNow developers.
- Troubleshoot portal, scripting, integration, performance, and production issues.
- Collaborate with UX/UI designers, product owners, business analysts, architects, QA teams, and other stakeholders.
- Support Agile/Scrum ceremonies, sprint planning, backlog refinement, demos, estimation, and delivery planning.
- Manage deployments through Update Sets, Application Repository, Source Control, and CI/CD pipelines.
- Conduct unit testing, support system and integration testing, resolve defects, and participate in production releases and post-production support.
- Identify opportunities for portal modernization, automation, self-service, and improved user experience.
Requirements
- 7–10 years of overall IT experience, including at least 7 years of ServiceNow development experience.
- Strong hands-on experience with ServiceNow Service Portal, Service Portal Widgets, JavaScript, AngularJS, HTML5, CSS3, Bootstrap, responsive design, and the ServiceNow UI framework.
- Strong ServiceNow platform development experience, including Glide APIs, GlideRecord, GlideAjax, Script Includes, tables, data models, ACLs, roles, and application security.
- Experience with REST/SOAP integrations and JSON/XML.
- Experience with ITSM, CSM, HRSD, Employee Center, or other ServiceNow modules.
- Understanding of ServiceNow performance optimization and debugging.
- Ability to independently drive technical solutions from requirements through deployment and manage complex technical challenges.
- Strong analytical, communication, collaboration, stakeholder-management, leadership, ownership, and accountability skills.
- Bachelor’s degree in computer science, information technology, engineering, or a related discipline.
- Preferred certifications include ServiceNow Certified System Administrator, ServiceNow Certified Application Developer, relevant CIS certifications, and ServiceNow Application Development or Implementation Specialist certifications.
- Experience with IntegrationHub and MID Server is preferred; knowledge of Employee Center/Next Experience and ServiceNow UI Builder is highly desirable or advantageous.
Benefits
- Full-time employment.
- Hybrid work arrangement; location is unspecified.
- Opportunity to provide technical leadership and mentorship within a distributed/global Agile team.
Tech Stack
Categories
About Ecolab Inc.
Ecolab Inc. builds and sells water treatment chemicals and equipment, hygiene and infection-prevention products, and on-site service and digital monitoring for industrial and institutional customers. A NYSE-listed public company founded in 1923 and headquartered in St. Paul, Minnesota, it serves food, healthcare, life sciences, hospitality, manufacturing, and energy markets worldwide; its portfolio includes Nalco Water and, in data centers, CoolIT liquid-cooling solutions.