Forward Deployed Engineering Lead
Aircall.io, Inc.9 hours ago
Paris, FranceStaff+
Responsibilities
- Co-own the region’s AIVA number with the regional GM and partner with AEs, AMs, and CSMs on pipeline and revenue targets.
- Personally configure, build, deploy, and debug AI Agent solutions for strategic and complex customer accounts.
- Coach and upskill the regional FDE team through hands-on pairing, technical reviews, and deployment-quality improvement.
- Build and evolve global playbooks, reference architectures, and deployment frameworks.
- Drive regional go-to-market execution, pipeline hygiene, forecasting discipline, and performance KPIs.
- Run regional enablement sessions and collaborate with Product, Engineering, Marketing, Support, and other go-to-market teams.
- Translate customer and field feedback into product and engineering roadmap input.
- Lead cross-functional initiatives that increase agentic adoption across the region.
Requirements
- 5–6+ years of experience in forward deployed engineering, solutions engineering, technical consulting, or a comparable role.
- Proven ability to personally build, configure, and ship integrations or agent solutions.
- Technical fluency with APIs, integrations, and at least one programming language.
- Ability to connect technical delivery with revenue outcomes, deal structures, forecasting, and pipeline management.
- Experience engaging and influencing VP and C-suite stakeholders while maintaining technical credibility.
- Ability to raise a team’s technical bar through coaching, hands-on building, and work review.
- Strong strategic thinking, ownership, commercial judgment, and ability to scope opportunities from ambiguity.
- Preferred experience with conversational AI, voice AI, contact center technology, CRMs, help desks, System-of-Truth integrations, or overlay and specialist go-to-market motions.
Benefits
- Competitive salary package and benefits.
- Work-life balance and a fast-learning, entrepreneurial environment.
- Multicultural workplace with more than 45 nationalities.
- Opportunity to join Aircall during a period of significant growth and expansion.
Categories
Forward Deployed
About Aircall.io, Inc.
Aircall builds a cloud-based business phone and contact center platform for sales and support teams, integrating voice, SMS, WhatsApp, and social channels with 200+ CRM/helpdesk apps. It sells its software via subscription to companies that want VoIP calling, call routing/recording, analytics, and AI features like automated agents and post-call summaries. Founded in 2014 and privately held, it serves 22,000+ businesses worldwide, with operations spanning Paris (European HQ) and the Seattle area (North American HQ).