1 day ago
Bengaluru, IndiaMid Level
H1B Sponsor
Responsibilities
- Build and enhance AI-powered features such as copilots, summarization, classification, routing, and Q&A for business workflows.
- Partner with business users to clarify requirements, run demos, gather feedback, and iterate toward measurable outcomes.
- Develop knowledge-grounded agents using Retrieval-Augmented Generation and improve retrieval quality.
- Design conversational flows with intent handling, escalation paths, and human-support handoffs.
- Implement simple agentic or predictive models and support pilot launches, troubleshooting, training, and adoption.
- Manage the AI product-area backlog, write user stories, define acceptance criteria, and coordinate user acceptance testing.
- Contribute to evaluation and regression testing, monitor quality, latency, and cost, and maintain guides, runbooks, and enablement documentation.
Requirements
- At least 3 years of experience in software engineering or applied solutions development, or equivalent practical experience.
- Proficiency in Python and API-based integration, with working knowledge of SQL and data access patterns.
- Familiarity with large language models, prompt engineering, and Retrieval-Augmented Generation.
- Exposure to agent frameworks such as LangChain, LlamaIndex, or Semantic Kernel and the ability to implement tool or function calling patterns.
- Basic understanding of enterprise security, privacy, and data governance requirements, including the ability to follow guardrails and escalate risks.
- Strong communication and collaboration skills with technical and business stakeholders.
- Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent practical experience.
Benefits
- Flexible work arrangements and benefits are offered by UKG.
- UKG is an equal opportunity employer committed to diversity and inclusion and provides disability accommodation during the application and interview process.
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About UKG
UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry — because great organizations know their workforce is their competitive edge.