over 1 year ago
Atlanta, GA, USA +2 moreMid Level
H1B sponsor
Base Salary
$180k - $390k/yr
Responsibilities
- Design and deliver highly performant, reliable, intuitive AI agents for production use.
- Own the Agent Development Life Cycle from initial pilot through deployment and continuous iteration.
- Build, tune, and evolve AI agents and generalizable agent frameworks for industry-specific use cases.
- Work directly with enterprise leaders and startups to understand business challenges and build AI-powered solutions.
- Prototype tools and features and collaborate with research, product, and platform teams to evolve Sierra’s core platform.
- Experiment with voice models and integrate them at enterprise scale.
- Define and improve best practices for AI agent development.
Requirements
- Experience building and scaling end-to-end production systems.
- Strong technical problem-solving skills in fast-changing and ambiguous environments.
- A builder and tinkerer mindset with high agency and the ability to overcome obstacles and ship.
- Comfort working directly with customers to understand needs and solve real-world problems.
- Excellent communication skills across technical and non-technical audiences.
- Preferred: experience building or deploying AI/LLM systems in production.
- Preferred: founder or founding engineer experience.
- Preferred: familiarity with evaluation frameworks, agent tooling, RAG pipelines, and prompt engineering.
- Preferred: experience with React, TypeScript, and/or Go.
- Preferred: previous customer-facing experience or experience leading technical projects with external stakeholders.
Benefits
- Flexible unlimited paid time off.
- Medical, dental, and vision benefits for employees and families.
- Life insurance and disability benefits.
- Retirement plan dependent on country of employment.
- Parental leave.
- Fertility and family-building benefits through Carrot.
- Lunch, snacks, and coffee.
- Discretionary benefit stipend.
- Free alphorn lessons.
- Full-time employees may participate in equity plans subject to applicable terms and policies.
- Primarily in-person work based in San Francisco, with offices across North America, Europe, and Asia; benefits may vary by region.
Tech Stack
Categories
About Sierra
Sierra builds an enterprise conversational AI platform that powers customer service and other customer-facing interactions for large organizations. The company sells SaaS and deployed solutions that integrate with enterprise systems and meet security and compliance requirements. Headquartered in San Francisco with offices across North America, Europe, and Asia-Pacific, Sierra was co-founded by Bret Taylor and Clay Bavor, longtime leaders at Salesforce, Facebook, and Google.