1 day ago
Irving, TX, USASenior / Staff+
H1B sponsor
Base Salary
$133k - $157k/yr
Responsibilities
- Lead modernization and transformation of enterprise contact center platforms while maintaining business continuity and service availability.
- Design and support AWS-based Contact Center solutions using Amazon Connect, serverless technologies, cloud-native services, and multi-AZ and multi-region architectures.
- Develop AI-powered contact center capabilities including conversational AI, virtual assistants, voice and chat bots, Agent Assist, and agentic AI workflows.
- Lead integrations across CRM platforms, telephony systems, data platforms, and enterprise applications.
- Establish engineering practices for software design, code quality, security, performance, and operational excellence.
- Partner with product, architecture, operations, business leaders, vendors, contractors, and distributed teams on technology strategy and delivery.
- Lead incident management, platform reliability initiatives, and continuous improvement efforts.
Requirements
- Bachelor’s degree or equivalent work experience.
- Six to eight years of relevant experience.
- Strong hands-on experience with AWS, including Amazon Connect, Lambda, API Gateway, DynamoDB, S3, Kinesis, IAM, and cloud-native architectures.
- Proficiency in Java, Python, Node.js, and/or React for cloud-based application development and support.
- Experience designing scalable, resilient, fault-tolerant, and highly available multi-AZ and multi-region systems.
- Experience with Generative AI, Conversational AI, Amazon Lex, AWS Bedrock, Contact Lens, Agent Assist, prompt engineering, and responsible AI governance.
- Experience with contact center platforms, omnichannel solutions, telephony systems, and CRM integrations such as Salesforce and ServiceNow.
- Background in real-time data streaming, event-driven architectures, analytics platforms, and enterprise-scale integrations.
- Experience with cloud modernization, platform transformation, and large-scale enterprise technology initiatives.
- Hands-on experience with APIs, middleware, Terraform, Kubernetes, Spring Boot, Tibco, and infrastructure automation tools.
- Knowledge of security, compliance, and regulatory requirements in financial services or other highly regulated environments, including tools such as Fortify, Black Duck, Twistlock, and Wiz.
- Proven technical leadership, platform ownership, incident management, distributed team leadership, vendor partnerships, and complex delivery program experience.
Benefits
- Healthcare coverage including medical, dental, and vision.
- Basic and optional term life insurance, short-term and long-term disability, pregnancy disability, and parental leave.
- 401(k) with employer-funded retirement plan and pension benefits.
- Paid vacation, up to 11 paid holidays, adoption assistance, and sick and safe leave accruals.
- The role requires working from a U.S. Bank location three or more days per week.
- The position is a regular employee role with eligibility-based benefits and may be subject to background checks and applicable financial-services regulatory requirements.
Categories
About U.S. Bank
U.S. Bank is a public commercial bank offering consumer banking, commercial and institutional banking, payments, wealth management, and custody services to individuals and businesses. It earns revenue from interest on loans and securities and from fees across payments, asset management, and treasury services; it is the fifth-largest U.S. commercial bank, headquartered in Minneapolis, and trades on the NYSE as U.S. Bancorp (USB).