Forward Deployed Engineer, Triage (NYC)
AssemblyAI1 day ago
New York, NY, USAMid Level
Base Salary
$115k - $135k/yr
Responsibilities
- Own and technically support customer accounts spending up to $50,000 annually.
- Diagnose integration issues, unblock customers, and identify accounts ready for growth while routing commercial discussions to the Portfolio team.
- Build, manage, iterate on, and maintain the quality of customer support and operations agents.
- Resolve escalated customer problems and improve agents so they can handle similar cases in the future.
- File actionable bugs and feature requests and communicate customer feedback to Engineering and Research.
- Improve customer-facing documentation and SDKs.
Requirements
- Have at least two years of experience in a technical customer-facing role such as solutions engineering, technical support, developer relations, or software development; candidates with one year and a strong solutions background may be considered.
- Be proficient in at least one programming language, preferably Python.
- Use coding agents such as Claude Code or Codex daily and have shipped real projects with them.
- Have experience with REST APIs and be able to read and debug customer code.
- Demonstrate strong written communication skills for primarily Slack-based work.
- Be able to map customer use cases to the capabilities of the company’s API.
- Experience building relied-upon agents or automations, SQL experience, and speech, audio, or voice AI experience are preferred.
Benefits
- Hybrid work arrangement requiring residence within commuting distance of the New York City office.
- Salary range of $115,000 to $135,000 for candidates located in the United States.
- Competitive equity grants.
- 100% employer-paid benefits.
- 401(k) match of up to 4% for US-based full-time team members.
About AssemblyAI
AssemblyAI builds speech-to-text and speech understanding models—such as transcription, diarization, and summarization—delivered through a developer-focused API with usage-based pricing. Its platform is used to process over a million hours of audio daily and handle hundreds of millions of inference calls per month. Founded in 2017 and headquartered in San Francisco, the privately held company serves developers and businesses building voice-enabled products and workflows.