22 hours ago
Chennai, IndiaMid Level
Responsibilities
- Act as incident commander with final authority over work assignments, troubleshooting priorities, production rollbacks, regional failovers, and emergency changes.
- Direct cross-functional application and infrastructure teams during high-severity incidents affecting PayPal and its affiliated platforms.
- Monitor system performance, availability, observability, capacity, and alerting, and lead initiatives to improve reliability and scalability.
- Troubleshoot Kubernetes deployments, Infrastructure-as-Code state issues, GitOps failures, cloud-native deployments, and distributed-system problems.
- Lead root cause analyses, blameless postmortems, disaster recovery drills, readiness tests, and continuous improvement efforts.
- Build runbooks, playbooks, dashboards, automation, internal tools, and workflows that accelerate incident response.
- Review Infrastructure-as-Code changes and cloud migrations for reliability risks and identify architectural anti-patterns.
- Partner with engineering, product, operations, and executive leadership during incidents, postmortems, rollouts, and resilience projects.
- Lead site resilience, new datacenter, CDN certification, and cloud infrastructure reliability initiatives.
Requirements
- At least 2 years of experience in site reliability engineering, infrastructure operations, or similar technical operations roles.
- Bachelor’s degree and 1+ years of relevant experience, or an equivalent combination of education and experience.
- Hands-on experience with AWS or GCP; multi-cloud experience is preferred.
- Hands-on Kubernetes and CNCF ecosystem experience, including troubleshooting deployments, manifests, and cluster issues.
- Experience managing critical incidents in Infrastructure-as-Code-driven and cloud-native environments.
- Experience with Splunk, Datadog, Prometheus, or Grafana for monitoring and observability.
- Strong knowledge of networking, load balancing, CDN technologies, DNS management, distributed systems, microservices, Docker, and containerization.
- Exceptional communication, executive presence, analytical problem-solving, documentation, and cross-functional collaboration skills.
- Ability to remain calm under pressure and make critical decisions during high-severity incidents.
Benefits
- PayPal offers a balanced hybrid work model for most employees, with 3 days in the office and 2 days at the office or home workspace.
- The role follows an alternating 3-to-4-day, 12-hour shift pattern.
- Benefits include generous paid time off, healthcare coverage for employees and families, financial security resources, and mental health support.
- PayPal provides an inclusive work culture and reasonable accommodations for qualified employees with disabilities.
Tech Stack
Categories
DevOpsSite Reliability
About PayPal
PayPal builds digital payments platforms for consumers and merchants, including PayPal, Venmo, and Xoom, supporting online, in‑app, and in‑person checkout and peer‑to‑peer transfers. It earns primarily from transaction and merchant processing fees, plus value‑added services such as risk management and branded credit. Founded in 1998 and headquartered in San Jose, California, PayPal operates in roughly 200 markets and is a public company traded on NASDAQ.