Software Engineering SMTS
Salesforce2 days ago
Dublin, IrelandSenior
Responsibilities
- Lead incident detection, response, resolution, root cause analysis, postmortems, and systemic reliability improvements.
- Design and implement automation platforms and self-healing systems using Temporal, Airflow, Argo Workflows, or similar engines.
- Architect and build production-grade observability solutions covering monitoring, logging, alerting, and tracing.
- Develop AI/ML-powered operations tools for anomaly detection, predictive analysis, intelligent runbook automation, and MCP-based operational agents.
- Define and uphold SLAs and SLOs with engineering and product teams, and coach junior engineers through pair programming, design reviews, and code reviews.
- Reduce operational toil, improve time to detect and restore, and maintain operational work below 20% of team capacity.
Requirements
- 5+ years of systems and software engineering experience supporting large-scale, internet-facing services.
- Strong knowledge of distributed systems, Linux/Unix internals, DNS, HTTP, load balancing, caching, and internet architectures.
- Proficiency in Python and Go, including strong software engineering practices such as testing, code review, and CI/CD.
- Hands-on experience with Docker, Kubernetes, and workflow or orchestration engines such as Temporal, Airflow, or Argo Workflows.
- Production experience building and operating observability platforms such as Grafana, Prometheus, ELK, Splunk, or Datadog.
- Background in incident management and SRE practices including on-call operations, root cause analysis, postmortems, SLIs, SLOs, error budgets, and toil reduction.
- Experience applying AI/ML to operations and using AI development tools such as Claude Code, GitHub Copilot, Codex, or Cursor.
- Preferred qualifications include experience with AI agent frameworks, MCP, LLM-powered operational tools, chaos engineering, game day exercises, open-source reliability tooling, AWS or GCP professional certifications, and multi-cloud or hyperscale SRE environments.
Benefits
- Salesforce states that its benefits and resources support balance and personal well-being.
- Salesforce provides reasonable accommodation support during the application and recruiting process.
- Salesforce uses AI tools to assist recruiter assessment while retaining human decision-making for candidate selection and hiring.
- Salesforce is an equal opportunity employer with an inclusive, nondiscriminatory workplace.
Tech Stack
Categories
Site Reliability
About Salesforce
Salesforce builds cloud-based customer relationship management software and a broader Customer 360 platform for sales, service, marketing, commerce, and analytics, sold by subscription to businesses and public-sector organizations. Founded in 1999 and headquartered in San Francisco, it trades on the NYSE under the symbol CRM. Its portfolio includes Sales Cloud, Service Cloud, Marketing Cloud, MuleSoft integration, Tableau analytics, and Slack for collaboration, with extensive developer tools and APIs.