Software Engineering SMTS
InformaticaResponsibilities
- Lead incident detection, response, resolution, root cause analysis, postmortems, and systemic reliability improvements.
- Design and implement automation platforms and self-healing systems using Temporal, Airflow, Argo Workflows, or similar workflow engines.
- Architect and build production observability solutions for monitoring, logging, alerting, and tracing.
- Develop AI/ML-powered operations tools including anomaly detection, predictive analysis, intelligent runbook automation, and MCP-based operational agents.
- Define and uphold SLAs, SLOs, SLIs, and error budgets with engineering and product teams.
- Reduce operational toil, improve time to detect and restore, and keep operational work below 20% of team capacity.
- Coach junior engineers through pair programming, design reviews, and code reviews.
Requirements
- 5+ years of experience in systems and software engineering for large-scale, internet-facing services.
- Strong knowledge of distributed systems, Linux/Unix internals, and internet architectures including DNS, HTTP, load balancing, and caching.
- Proficiency in Python and Go with strong software engineering practices including testing, code review, and CI/CD.
- Hands-on experience with Docker, Kubernetes, and workflow or orchestration engines such as Temporal, Airflow, or Argo Workflows.
- Production experience building and operating observability platforms such as Grafana, Prometheus, ELK, Splunk, or Datadog.
- Experience with incident management and SRE principles, including on-call operations, root cause analysis, postmortems, SLIs, SLOs, error budgets, and toil reduction.
- Experience applying AI/ML to operations and using AI development tools such as Claude Code, GitHub Copilot, Codex, or Cursor.
- Preferred experience includes AI agent frameworks, MCP, LLM-powered operational tools, chaos engineering, game day exercises, open-source reliability tooling, AWS/GCP professional-level certifications, and multi-cloud or hyperscale SRE environments.
Benefits
- Salesforce states that its benefits and resources support employee balance and wellbeing.
- The employer provides reasonable accommodation support during the application and recruiting process.
Tech Stack
Categories
About Informatica
Informatica (NYSE: INFA), a leader in AI-powered enterprise cloud data management, helps businesses unlock the full value of their data and AI. As data grows in complexity and volume, Informatica’s Intelligent Data Management Cloud™ delivers a complete, end-to-end platform with a suite of industry-leading, integrated solutions to connect, manage and unify data across any cloud, hybrid or multi-cloud environment. Powered by CLAIRE® AI, Informatica’s platform integrates natively with all major cloud providers, data warehouses and analytics tools— giving organizations the freedom of choice, avoiding vendor lock-in and delivering better ROI by enabling access to governed data, simplifying operations and scaling with confidence. Trusted by approximately 5,000 customers in nearly 100 countries—including over 80 of the Fortune 100—Informatica is the backbone of platform-agnostic, cloud data-driven transformation. Informatica. Where data and AI come to life.™ Contact: PR@informatica.com