Senior Software Engineer, AI Platform Enablement
Jones Lang LaSalle Incorporated2 days ago
Guadalajara, MexicoSenior
Responsibilities
- Support engineering teams building agents on the internal AI platform and own requests through triage, resolution, and escalation.
- Debug production agent failures across identity, token lifecycle, gateway calls, MCP servers, agent runtimes, networking, secrets, and deployment.
- Reproduce issues, identify root causes, coordinate incident response, and implement durable fixes.
- Consolidate support channels and develop triage and escalation processes.
- Create runbooks, diagnostics, self-service tooling, integration guides, reference implementations, and starter templates.
- Identify undocumented limits, misleading errors, and missing guardrails, then fix them at the source.
- Help consuming applications migrate to the platform gateway.
- Ship gateway, agent tooling, identity, and observability features and participate in production ownership, incident response, and root-cause analysis.
Requirements
- 5+ years building and operating production systems.
- Strong distributed-systems debugging ability across identity, networking, APIs, and runtime boundaries.
- Hands-on production experience with at least one major public cloud, including IAM, networking, and secrets management.
- Hands-on experience building or operating an MCP server or production agent, with understanding of model APIs, tool calling, and agent frameworks.
- Experience supporting other engineering teams as users of the work.
- Ability to remove classes of recurring problems rather than resolving issues individually.
- Excellent written and spoken English communication.
- Preferred experience includes OAuth 2.0, OIDC, token exchange, service principals, Kubernetes, container-based delivery, infrastructure as code, observability tooling, production alerting, and developer support, platform enablement, or SRE work.
Benefits
- On-site role in Jalisco, Mexico.
- Opportunity to work across gateway, agent runtimes, MCP, identity, and cloud infrastructure.
- Role designed to grow into platform engineering as recurring support work is eliminated.
- Work with a team spanning the Americas, EMEA, and APAC.
- Front-row exposure to how teams across JLL build with AI.
Tech Stack
Categories
About Jones Lang LaSalle Incorporated
JLL is a global commercial real estate services and investment management firm serving occupiers and investors. It provides property and facilities management, leasing and tenant representation, capital markets, project and development services, workplace strategy, sustainability, and real estate technology and analytics, with a fee- and commission-based advisory, outsourcing, transaction, and management-fee model. Headquartered in Chicago, it is a public company listed on the NYSE (JLL).