Forward Deployed Engineer, AI & Agentforce
NeuraFlash, Part of Accenture24 hours ago
Remote, United StatesMid Level
H1B sponsor
Responsibilities
- Rapidly construct Agentforce-powered agentic solutions in client environments, including subagents, deterministic guardrails, dynamic actions, and foundational data models.
- Lead technical client engagements, serve as the primary technical touchpoint, gather feedback, clarify scope, and drive solution iteration.
- Connect technical delivery to business metrics and present solution value to technical and executive stakeholders.
- Identify delivery bottlenecks, integration constraints, architecture limitations, and stakeholder misalignment early.
- Troubleshoot and optimize dialogue flows, execution bugs, and system logic in real time under tight deadlines.
- Deliver live interactive demonstrations of complex Agentforce solutions.
- Convert implementation insights into reusable solution accelerators, demonstration assets, and internal knowledge bases.
Requirements
- 4+ years of experience executing technical solutions, consulting, or solution engineering in client-facing environments, including direct stakeholder engagement during critical decisions.
- 2+ years of hands-on experience building with Agentforce, Service Cloud, or comparable agentic AI architectures.
- Active Salesforce accreditations, including Agentforce Specialist, Platform Developer I, or System Administrator credentials.
- Ability to rapidly prototype functional solutions and troubleshoot Flows, Apex, and agent execution traces.
- Strong understanding of enterprise architecture, integration patterns, data models, and platform boundaries.
- Ability to explain technical trade-offs at the executive level and connect solutions to operational metrics.
- Ability and willingness to use modern AI tooling such as Claude in day-to-day work.
- Comfort working in rapidly evolving environments with condensed timelines.
- Preferred experience leading competitive bake-offs, proof-of-value prototypes, or AI pre-sales engagements.
- Preferred expertise with Service Cloud Voice, Amazon Connect, Genesys, or NICE.
- Preferred familiarity with Amazon Bedrock, Google Vertex AI, or LLM orchestration frameworks.
- Preferred experience with Salesforce Data 360, Snowflake, Databricks, or BigQuery.
Benefits
- Remote and in-person work options are available, including the Massachusetts headquarters and regional hubs.
- The role is based in North America and aligned with regional client operating schedules.
- Travel may be required up to 25%.
- Flexible work culture focused on outcomes rather than fixed working hours.
- Collaborative culture with employee input through town halls and company meetings.
- Team celebrations and social events are encouraged.
Tech Stack
Categories
Forward Deployed
About NeuraFlash, Part of Accenture
NeuraFlash, part of Accenture, builds AI-powered customer engagement solutions and apps on Salesforce and AWS for enterprises, including contact centers and sales/service automation. The company provides consulting, implementations, and ISV products around Agentforce, Amazon Connect, Service/Revenue Cloud, CPQ, and Field Service. Founded in 2016 and headquartered in Burlington, Massachusetts, it operates as an Accenture-owned specialist focused on conversational AI, analytics, and workflow automation.