Sr Staff Software Engineer (Distributed Systems | Data Ingestion | Storage | Analytics) - Remote
ServiceNow21 hours ago
Base Salary
$172k - $301k/yr
Responsibilities
- Shape the Health Log Analytics roadmap with engineering, product, leadership, and customer input.
- Set architecture direction across data ingestion, storage, query, anomaly detection, and AIOps teams.
- Prototype and communicate technical strategies for distributed data systems and AI-enabled workflows.
- Lead design reviews and define standards for completeness, durability, latency, availability, tenant isolation, and unit cost.
- Guide storage migrations, schema changes, replay, upgrades, and other low- or zero-downtime transitions.
- Establish architectural boundaries and contracts across collection, ingest, storage, anomaly detection, query, and AIOps experiences.
- Evaluate AI applications through customer value, data quality, reliability, safety, and cost considerations.
- Set quality, on-call, and incident-learning practices while mentoring senior engineers and technical leads.
Requirements
- 12+ years building and operating production distributed systems, with substantial ownership of large-scale data or platform systems, or equivalent depth demonstrated through sustained technical leadership.
- Broad experience across data ingestion, storage, query, and AI on data, with deep expertise in at least one area.
- Experience with Kafka, Pulsar, or Kinesis and with columnar stores, time-series databases, Elasticsearch/OpenSearch, or object-storage designs.
- Experience influencing teams the candidate does not own through technical credibility and clear thinking.
- Evidence-based judgment about AI, including safeguards for correctness, safety, and cost, and experience shipping AI or a well-developed point of view on its use.
- Strong judgment regarding consistency, latency, cost, and operational burden tradeoffs.
- Experience with Kubernetes and cloud infrastructure at scale.
- Fluency in at least one of Go, Java, Scala, Rust, or Python, with the ability to prototype, conduct deep code reviews, and write production code when needed.
- Clear communication skills for explaining complex designs to both new hires and executives.
- Preferred experience in observability, log analytics, OpenTelemetry, AIOps, AI-native companies, agents, LLM-based features, multitenant SaaS, or per-tenant isolation.
- Experience working remotely and leading remote teams.
Benefits
- Base pay of $171,900 - $300,800, plus equity when applicable and variable or incentive compensation.
- Health plans including flexible spending accounts, a 401(k) plan with company match, ESPP, matching donations, flexible time away, and family leave programs.
- Flexible work persona with a remote/distributed work environment.
- Regular employee position in the North America and Canada region.
Tech Stack
Categories
BackendData Engineering
About ServiceNow
ServiceNow builds a cloud platform for enterprise digital workflows, covering IT service management, customer service, HR service delivery, security operations, and operations management, plus tools for custom app development. It sells subscription SaaS to large organizations and public-sector agencies to automate processes and connect data across systems. Founded in 2004 and headquartered in Santa Clara, California, ServiceNow is a public company listed on the NYSE under the ticker NOW.