1 month ago
Southampton, United KingdomStaff+
Responsibilities
- Own the architecture and perform AI-led implementation and validation in cloud-based, multi-threaded, multi-server environments.
- Lead technical decisions on architectural direction and ensure alignment with security, scalability, compatibility, maintainability, and responsible AI requirements.
- Perform testing, fix defects, and help resolve customer support cases.
- Ensure the team follows architectural direction and standards.
- Mentor and coach team members on architecture practices, AI-led delivery, and validating AI outputs.
- Collaborate with Product Management during planning sessions.
Requirements
- Experience developing applications in C# using Visual Studio or Visual Studio Code.
- Proven ability to translate complex market requirements into secure, scalable, and resilient system designs.
- Experience with multi-tenant cloud solutions and collaborative multidisciplinary teams.
- Experience creating maintainable code and using source control solutions such as DevOps or Git.
- Experience with unit testing, code reviews, and other product quality practices.
- Understanding of network security, authentication, authorization, databases, Entity Framework, SOLID principles, and RESTful APIs.
- Recent practical daily experience using AI tooling such as Copilot, Claude Code, Codex, or an equivalent tool.
- Ability to remain accountable for architecture and validate AI-generated outputs.
- Comfort working with probabilistic systems and exercising judgment about AI use in a high-trust domain.
- Advantageous experience includes OWASP Top Ten security practices, Azure SQL Server, DevOps pipelines, TeamCity, GitHub, Windows services, and AI-native software patterns such as agentic workflows and evaluation harnesses.
Benefits
- NICE-FLEX hybrid work model with two days in the office and three days working remotely each week.
- Collaborative, creative environment with learning opportunities and internal career opportunities across roles, disciplines, domains, and locations.
About NICE
NICE builds cloud contact center platforms, customer analytics, and workforce optimization tools for enterprises and public sector agencies, including public safety recording. Its portfolio includes CXone (CCaaS), digital self-service, interaction recording, RPA, and financial crime and compliance solutions through NICE Actimize. Founded in 1986 and headquartered in Hoboken, New Jersey, NICE is a public company traded on NASDAQ under the ticker NICE, serving customers in 150+ countries.