Base Salary
$293k - $342k/yr
Responsibilities
- Build frontend experiences for employee help requests, agent context gathering and actions, and human review, approval, or takeover.
- Replace broadly privileged manual actions with narrow, auditable, policy-aware automation.
- Create paved-path processes for recurring technology support and administration problems.
- Build agentic solutions that understand tickets, gather context, execute safe actions, and escalate when necessary.
- Improve ITSM intake, routing, execution, handoff, and auditability experiences.
- Create reusable tools, APIs, and execution primitives for agents and operators across enterprise systems.
- Design internal applications combining usable frontend experiences with robust backend systems.
- Partner with IT, Security, and business teams to reduce friction, risk, and manual operational work.
- Align applications with IAM, Zero Trust, RBAC, and compliance expectations.
- Build secure backend foundations across identity, ITSM, ticketing, and service integrations.
- Improve monitoring, observability, and incident readiness.
- Manage multiple initiatives while maintaining high standards for usability, implementation quality, and operational follow-through.
Requirements
- Strong production software development experience across frontend and backend layers, particularly modern frontend development.
- Experience designing interfaces for complex operational products, internal tools, or case-management systems.
- Strong backend fundamentals in API design, data modeling, integrations, and system reliability.
- Experience building internal platforms, support tooling, automation systems, or operational products.
- Strong judgment around security, access boundaries, and constraining risky actions.
- Ability to collaborate with IT, Security, and business teams and communicate technical concepts clearly to technical and non-technical audiences.
- Experience with enterprise SaaS administration, identity systems, privileged operational tooling, AI-assisted or agentic support systems, ticketing systems, request routing, approval flows, operational case management, or reusable tools consumed by humans and agents is valuable.
- Familiarity with SOC 2, ISO 27001, FedRAMP, and NIST compliance frameworks is valuable.
Benefits
- Fully remote or based in San Francisco, California
- Relocation assistance is available to new employees
Categories
About OpenAI
OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. AI is an extremely powerful tool that must be created with safety and human needs at its core. OpenAI is dedicated to putting that alignment of interests first — ahead of profit. To achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. Our investment in diversity, equity, and inclusion is ongoing, executed through a wide range of initiatives, and championed and supported by leadership. At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.