28 days ago
Base Salary
$293k - $342k/yr
Responsibilities
- Build frontend experiences for employee support requests and agent interactions.
- Automate technology support processes to reduce reliance on manual actions.
- Create paved-path processes for recurring technology issues.
- Develop agentic solutions for ticket understanding and escalation.
- Enhance ITSM experiences across various operational stages.
- Design reusable tools and APIs for enterprise systems.
- Collaborate with IT, Security, and business teams to identify software solutions.
- Ensure internal applications comply with Zero Trust principles and security standards.
- Strengthen monitoring and incident readiness for backend systems.
- Manage multiple initiatives while maintaining high usability and quality.
Requirements
- Strong experience in both frontend and backend software development.
- Experience designing interfaces for complex operational products.
- Ability to turn ambiguous operational problems into usable systems.
- Solid backend engineering fundamentals in API design and system reliability.
- Experience with internal platforms, support tooling, or automation systems.
- Strong judgment regarding security and access boundaries.
- Excellent stakeholder management and cross-functional collaboration skills.
- Clear communication skills for technical concepts.
- Self-starter with strong analytical and problem-solving abilities.
Benefits
- Fully remote work option or based in San Francisco, CA.
- Relocation assistance for new employees.