3 months ago
Singapore, SingaporeStaff+
Responsibilities
- Develop the ServiceNow enterprise architecture vision and roadmap aligned with business objectives.
- Lead architectural decisions for complex, multi-workstream ServiceNow implementations.
- Design scalable, secure, high-performance end-to-end ServiceNow solutions and cross-platform integrations.
- Design user experiences using Next Experience UI, Mobile capabilities, and Virtual Agent.
- Develop integration architectures using Integration Hub, Flow Designer, and API frameworks.
- Implement AI-powered and hyperautomation solutions using Now Assist, Natural Language Understanding, Predictive Intelligence, RPA Hub, and Process Optimization.
- Establish architecture governance, Centre of Excellence frameworks, platform standards, and technical best practices.
- Guide implementation teams, lead technical discovery workshops and architecture reviews, and mentor team members.
- Research ServiceNow capabilities and conduct architecture assessments and optimization reviews.
Requirements
- 14+ years of enterprise IT experience with 7+ years specifically in ServiceNow architecture.
- Experience leading at least two large-scale ServiceNow implementations.
- Experience architecting across ServiceNow products including Risk & Compliance and Customer Service Management; experience with GRC, SPM, and PSDS is preferred.
- Deep ServiceNow platform architecture expertise, including Now Platform App Engine, Integration Hub, Flow Designer, Service Graph CMDB, Now Intelligence and AI capabilities, Performance Analytics, and Next Experience UI Framework.
- Strong scripting skills in JavaScript and GlideScript, plus experience with REST/SOAP web services and modern integration patterns.
- ServiceNow Certified Technical Architect certification.
- ServiceNow Certified Implementation Specialist certifications across multiple products, including CIS-RC.
- ServiceNow Certified System Administrator certification; additional relevant product certifications are preferred.
- Bachelor's degree in Computer Science, Information Technology, or a related field; a master's degree is preferred.
- Strong strategic thinking, business acumen, communication, stakeholder management, problem-solving, team leadership, mentoring, and change management skills.
Tech Stack
JavaScriptSOAP
Categories
Solutions Engineering
About AvePoint
AvePoint builds SaaS backup, migration, and governance software for enterprises running Microsoft 365, SharePoint, Google Workspace, and Salesforce. Its products help secure data, manage compliance, and automate administration, sold via subscriptions and channel partners. Founded in 2001 and headquartered in Jersey City, the company is publicly traded on the NASDAQ.