1 day ago
Bengaluru, IndiaMid Level
Responsibilities
- Design, develop, and configure end-to-end ServiceNow Order Management and SOMT solutions.
- Implement order capture, decomposition, orchestration plans, fulfillment task flows, status tracking, milestones, and jeopardy handling.
- Configure telecom product catalogs, product offerings, specifications, product-to-service mappings, product models, and account models.
- Develop JavaScript scripts, business rules, script includes, ACLs, and scoped applications using OMT best practices.
- Support catalog and order data migration, environment setup, update set or pipeline deployment, and release activities.
- Triage defects, perform root-cause analysis, and support SIT, UAT, and hypercare.
- Configure or support CSM case management, account and product models, agent experiences, portals, and CLM processes.
- Build integrations using IntegrationHub and TMF APIs with CRM, billing, CPQ, and order management systems.
- Implement automation with Flow Designer, Playbooks, and Now Assist.
- Support CPQ-related order eligibility and pricing processes.
Requirements
- At least 2 years of experience is required.
- 15 years of full-time education is required.
- Strong hands-on ServiceNow OMT/SOMT development and configuration experience is required.
- In-depth knowledge of order capture, decomposition, orchestration, fulfillment, and telecom product catalogs is required.
- Experience with JavaScript, Glide APIs, scripting, and scoped application development is required.
- Working knowledge of CSM, CLM, product model, and account model concepts is required.
- Knowledge of IntegrationHub, REST, SOAP, and Flow Designer automation is required.
- Knowledge of the Configure Price Quote concept is required.
- ServiceNow CSA and SOMT Accreditation certifications are mandatory.
- Telecommunications experience, telecom product catalog management, CPQ integration, Playbooks, Now Assist, ATF automated testing, ServiceNow CAD, and CIS-CSM are preferred.
Tech Stack
JavaScriptSOAP
Categories
About Accenture
Accenture is a global professional services firm providing management consulting, systems integration and technology, cybersecurity, and business process outsourcing for enterprises and governments. It operates a services-driven model delivering projects and managed services, often with major cloud and software partners, across industries worldwide. Headquartered in Dublin and publicly traded on the NYSE (ACN), it originated as Andersen Consulting and adopted the Accenture name in 2001.