Technical Architect Director
Salesforce3 days ago
London, United KingdomStaff+
Responsibilities
- Lead architecture and technical governance across complex Salesforce Data Cloud projects and workstreams.
- Design data foundations for AI, including ingestion, harmonisation, identity resolution, calculated insights, segmentation, activation, and zero-copy patterns.
- Oversee scalable, secure, high-performing solutions for large-volume and high-traffic public services.
- Identify architectural risks, gaps, and optimisation opportunities and address them proactively.
- Partner with executive customer stakeholders to define technical roadmaps and platform strategies.
- Lead customer discovery and validate business objectives, challenges, and success factors.
- Advise on org strategy, platform strategy, security governance, data privacy, responsible AI, and AI readiness.
- Support pre-sales by shaping Data Cloud solutions and communicating their technical value.
- Contribute to practice initiatives, delivery assets, knowledge sharing, mentoring, and development of technical leaders.
Requirements
- Extensive experience leading architecture and technical governance across complex, multi-team Salesforce programs, including serving as a design authority.
- Deep hands-on expertise in Salesforce Data Cloud, including data modelling, ingestion, transformation, identity resolution, calculated insights, segmentation, activation, and data governance.
- Strong data architecture and management experience supporting integration, scalable analytics, and AI-ready solutions.
- Experience designing scalable and performant solutions for large data volumes and high-traffic applications.
- Strong integration knowledge involving Salesforce APIs, event-driven integration, MuleSoft or equivalent, and enterprise data platforms.
- Experience defining technical strategy, roadmaps, and single- versus multi-org platform strategies.
- Practical security governance experience, including risk management, data privacy, and responsible AI governance.
- Experience with Agentforce, including grounding agents in trusted data and defining topics, instructions, guardrails, and actions.
- Ability to evaluate AI-generated outputs for accuracy, bias, and completeness.
- Strong communication and leadership presence with executive, business, and technical audiences.
- Experience architecting or governing Marketing Cloud solutions alongside Data Cloud.
- UK or Irish public sector experience, including procurement, assurance, UK GDPR, DPIAs, and government security classifications, is preferred.
- Eligibility for or existing UK security clearance, including SC or NPPV for policing, is preferred.
- Salesforce certifications such as Data Cloud Consultant, Data Architect, Marketing Cloud Consultant or Architect, Application Architect, System Architect, or Certified Technical Architect are preferred.
Benefits
- Salesforce states that its benefits and resources support balance and personal wellbeing.
- The employer provides reasonable accommodation during the application and recruiting process.
- Salesforce is a Disability Confident employer and offers an interview scheme for disabled applicants who meet the essential criteria.
- Salesforce uses AI tools to assist with recruiting assessment while retaining human decision-making.
Tech Stack
Categories
Solutions Engineering
About Salesforce
Salesforce builds cloud-based customer relationship management software and a broader Customer 360 platform for sales, service, marketing, commerce, and analytics, sold by subscription to businesses and public-sector organizations. Founded in 1999 and headquartered in San Francisco, it trades on the NYSE under the symbol CRM. Its portfolio includes Sales Cloud, Service Cloud, Marketing Cloud, MuleSoft integration, Tableau analytics, and Slack for collaboration, with extensive developer tools and APIs.